Jennifer Martin
Birmingham,AL
Summary
Compassionate and dedicated Medical Transportation Driver with Veyo Transportation, skilled in patient care and critical thinking. Enhanced patient satisfaction through exceptional customer service and efficient transport coordination. Proficient in vehicle maintenance and route planning, ensuring safe and timely medical transport while maintaining professionalism and courtesy in all interactions.
Overview
6
6
years of professional experience
Work History
Medical Transportation Driver
Veyo Transportation
01.2025 - 04.2025
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Language.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Transported patients and clientele using Type and Type vehicles between medical facilities.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
- Participated in annual training to maintain State commercial driver's license certification for medical transport.
Cashier Team Lead
Circle K
10.2024 - 03.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Warehouse Worker
Amazon
03.2019 - 11.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Education
General -
Greenway High School
Phoenix, AZ05.1996
Skills
- Strong navigation skills
- Team player attitude
- Patient care
- Critical thinking
- HIPAA compliance
- Customer Service-oriented
- Defensive driving
- Professionalism and courtesy
- Vehicle maintenance
- Adaptive decision making
- Basic mechanical aptitude
- Route planning expertise
- Wheelchair handling
- Safe driving techniques
- Teamwork
- Teamwork and collaboration
- Medical equipment operation
- Record keeping proficiency
Timeline
Medical Transportation Driver
Veyo Transportation
01.2025 - 04.2025
Cashier Team Lead
Circle K
10.2024 - 03.2025
Warehouse Worker
Amazon
03.2019 - 11.2024
General -
Greenway High School
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