Jennifer Martinez
Porterville,California
Summary
Detailed DMV/Contract Clerk with over 22 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in AVRS, AutoMate and Excel.
Overview
23
23
years of professional experience
Work History
DMV Title Clerk
Merle Stone Chevrolet
03.2006 - 07.2023
- Communicated with customers to resolve common title issues.
- Prepared title documents to submit legal transfer work to DMV.
- Contacted California Motor Vehicle Department to determine status of pending titles.
- Received and processed cash, credit and debit payments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
Payroll/Accounts Payable Clerk
Merle Stone Chevrolet
03.2003 - 06.2006
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Cashier/Accounts Receivable Clerk
Merle Stone Chevrolet
09.2000 - 03.2003
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
High School Diploma -
Lindsay High School
Lindsay, CA06.1997
Skills
- Financial Documentation
- Time Management
- Contract Development and Management
- Cash Register Operations
- Data Entry
- Clerical Support
- Self-Motivated
- Hardworking and Dedicated
- Managing Multiple Tasks
- Billing and Payment Processing
- Customer Relations
Timeline
DMV Title Clerk
Merle Stone Chevrolet
03.2006 - 07.2023
Payroll/Accounts Payable Clerk
Merle Stone Chevrolet
03.2003 - 06.2006
Cashier/Accounts Receivable Clerk
Merle Stone Chevrolet
09.2000 - 03.2003
High School Diploma -
Lindsay High School
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