Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Jennifer Martinez
Joliet,IL
Summary
Overview
18
years of professional experience
Work History
St. Mary Nativity Catholic School
Administrative Assistant
08.2016 - Current
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Walgreen's Pharmacy
Pharmacy Technician
02.2006 - 01.2015
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
Education
Joliet Catholic AcademyJoliet, IL
High School Diploma
University Overview
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Verbal Communication
- Deadline-oriented
- Records Management
- Professional and mature
- Mail handling
- Meticulous attention to detail
- Resourceful
- Social media knowledge
- Internal Communications
- Internet Research
- Attendance record management
Quote
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Availability
See my work availability
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursAccomplishments
Accomplishments
- Oversaw Expanding school project, resulting in increasing enrollment.
- Managed all areas and roles in my current job.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Responded to over numerous customer inquiries each day.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Timeline
Administrative Assistant
St. Mary Nativity Catholic School
08.2016 - Current
Pharmacy Technician
Walgreen's Pharmacy
02.2006 - 01.2015
Joliet Catholic Academy
High School Diploma
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