Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Martinez

Vista,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Puma Store
Carlsbad, CA
11.2015 - Current
  • Provide high standards of customer experience within the Puma's Brand Value and service standards
  • Achieving or exceeding store sales, KPI'S and profitability goals through the effective use of short- and long-term planning, sales and service.
  • Assisting the Store manager with training, development and succession of high performing, results driven employees.
  • Payroll control and service driven scheduling to maintain a highly profitable location.
  • Acting as the store manager when store manager is away.
  • Manage and monitor Loss Prevention education and awareness programs.
  • Requires to comply with Policies and Procedures, operational core competencies and key accountabilities.
  • Attend off-site training and position related meetings as require; travel may be required.
  • Work on non-traditional hours; weekends, evenings, holidays and overtime.

Education

High School Diploma -

Alta Vista High School
Vista
06-2007

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Money handling
  • Customer service and satisfaction
  • Employee scheduling
  • Employee supervision
  • Sales strategies
  • Bilingual communication
  • Multitasking and organization
  • Team collaboration
  • Flexibility and adaptability

References

References available upon request.

Timeline

Assistant Manager

Puma Store
11.2015 - Current

High School Diploma -

Alta Vista High School

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Jennifer Martinez