Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jennifer Martinez

Carthage

Summary

Dynamic Operations Manager with a proven track record at Ulta Beauty Inc., adept in health and safety compliance and incidents management. Excelled in enhancing operational efficiency, achieving significant profit growth, and fostering team development. Skilled in performance monitoring and production, demonstrating exceptional leadership and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
02.2023 - 02.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Department Manager

Old Navy, Gap
10.2021 - 02.2023
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Lead Key Holder

Old Navy, Gap
10.2018 - 06.2021
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Performed cash, card, and check transactions to complete customer purchases.

Photographer

Martinez Photography
12.2015 - 05.2018
  • Digitally edited photos to enhance appearance.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Planned and prepared for on-location and studio shoots.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Trained new photographers in use of camera equipment and editing software.

Lead Bank Teller

Barksdale Federal Credit Union
06.2014 - 07.2015
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Investigated and promptly resolved issues with patron accounts.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Grocery Store Manager

Edeka
09.2006 - 12.2012
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Associate of Science - Business Education

Hauptschule Kuemmersbruck
Kuemmersbruck, Germany
06-2006

Skills

  • Health and safety compliance
  • Incidents management
  • Performance monitoring
  • Production

Accomplishments

-Constant professional who's been awarded promotion opportunities on numerous occasions.

-Repeatedly identified as a high performing individual that executes tasks above the minimum standards at all job locations.

-Every job opportunity has amounted in promotion and additional responsibility earned and given.


Languages

German
Native or Bilingual

Timeline

Operations Manager

Ulta Beauty Inc.
02.2023 - 02.2025

Department Manager

Old Navy, Gap
10.2021 - 02.2023

Lead Key Holder

Old Navy, Gap
10.2018 - 06.2021

Photographer

Martinez Photography
12.2015 - 05.2018

Lead Bank Teller

Barksdale Federal Credit Union
06.2014 - 07.2015

Grocery Store Manager

Edeka
09.2006 - 12.2012

Associate of Science - Business Education

Hauptschule Kuemmersbruck

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Jennifer Martinez