Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Jennifer Martinez

NOLANVILLE,TX

Summary

Dynamic Sales Manager with a proven track record at South Texas Fundraising, excelling in relationship building and sales strategy development. Achieved significant revenue growth through effective team training and client management. Skilled in enhancing customer satisfaction and driving brand visibility, leveraging strong communication and sales expertise to foster lasting client connections.

Overview

6
6
years of professional experience

Work History

Sales Manager

South Texas Fundraising
06.2020 - 05.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Store Manager

South Texas Fundraising
06.2020 - 05.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Eligibility Specialist

Goodwill Industries Of Houston
08.2019 - 04.2020
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Interviewed applicants and explained scope of different available benefits.

Education

Certicate Of Completion - Phlebotomy

Central Texas College
Killeen, TX
12.2004

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Client relationship management
  • Rapport and relationship building

Timeline

Sales Manager

South Texas Fundraising
06.2020 - 05.2025

Store Manager

South Texas Fundraising
06.2020 - 05.2025

Eligibility Specialist

Goodwill Industries Of Houston
08.2019 - 04.2020

Certicate Of Completion - Phlebotomy

Central Texas College

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Jennifer Martinez