Jennifer Masciangelo
Summary
Experienced Epic Grand Central Principal trainer with a focus on Epic Implementations. Assisted in successfully implementing Epic in 6 Hospitals, 2 Skilled Nursing Facilities and multiple ambulatory sites. Proactive leader with strengths in communication and collaboration throughout projects. Highly skilled in relationship development, customer service, problem resolution, planning and developing curriculum. Epic Certifications Grand Central and Prelude Grand Central Curriculum Training Environment Build Cadence Credentialed
Overview
16
16
years of professional experience
Work History
Contractor – Principal Trainer
University of Rochester Medical Center
06.2023 - Current
- Revamped the Super User Program for better engagement – created new scripts and eLearnings to assist with further engagement of Super Users
- Participated in the successful migration to Hyperdrive:
- Accessed the impact on current training – tested curriculum and made changes based on the updates to Epic, updated Learning Pathways with new eLearnings
- Communicated the changes at Super User meeting to ensure end users were prepared
- Assisted in the successful launch of a new Learning Management system – rebuilt Learning Pathways
- Worked with a group to create a detailed Cutover, Conversion and Template Build process to ensure the next Implementation is successful.
Implementation/Project Principal Trainer
2023 University of Rochester Medical Center
01.2019 - 05.2019
- Participated in the successful Epic Implementation to an additional 4 hospitals, 2 Skilled Nursing Facilities and multiple ambulatory sites
- Focused on new activations and major Go Lives from a Patient Access application perspective – Grand Central, Cadence, Urgent Care and HIM
- This included creating new training material, training tips, workflow demos for Cadence, Grand Central and Prelude applications
- Work with Security and build teams to ensure staff has appropriate Security required to perform duties
- Matched the security classes with the appropriate Learning Pathways
- Updated and tested Cadence curriculum with the upgrade to the Book It functionality
- Created training material to support the Transfer Center implementation
- Assisted is workflow analysis with the build teams and operations to determine workflow needs
- Developed and maintained relationships with the operational stakeholders throughout the projects
- Created new Learning Pathways consisting of PowerPoints, exercises, and assessments based on the Workflow analysis with collaboration with security teams
- This included Grand Central, Cadence, Prelude and HIM curriculum
- Work directly with the Project Managers to ensure that training tasks are completed on time
- Implemented new Super User Programs at the new Facilities
- Lead super user meetings including creation of agendas, presentations
- Created recorded Demos to help supplement workflow gaps
- Participated in Patient Flow initiatives that resulted in reduction of patient admission times from ED to Inpatient for all 6 hospitals
- Successfully assisted in launching the Financial Assistance Module by creating and supporting the training initiatives
- Continued the duties from previous position as well.
Prelude Principal Trainer, Unit Clerk
University of Rochester Medical Center
01.2015 - 01.2019
- Participated in the successful Epic Implementation to 2 hospitals and multiple ambulatory sites
- Utilized Epic training wheels to create a new training program for Grand Central users
- Created and maintained a full catalog of course curriculum including PowerPoints, Exercises and training tips to support workflows:, , L&D Unit Clerk, Transport, EVS, Admissions, Registration, Occupational Medicine, Urgent Care, Utilization Management, Surgery Front Desk, Lab Registration
- Upgrade support - created supporting training material including addressing training tasks associated with Nova Notes – holding Super User meetings to increase adoption of new workflows
- Creation, publication, and distribution of bimonthly eRecord Update
- Creation and maintenance of curriculum, demos, eLearning, and tip sheets
- Onboarded new Credentialed Trainers
- Training new eRecord users via virtual and on-site classes
- Strong knowledge in the use of MS Teams, Word, Excel, PowerPoint, SnagIt, Service Now, Movavi
Technical Trainer
University of Rochester Medical Center
01.2008 - 01.2015
- Facilitated classroom training for the registration and billing system
- Assisted in the implementation of the Revenue Cycle system to newly acquired offices
- Created a customer service training program for areas identified as having low customer satisfaction scores
- This training program increased the departments overall Customer Service scores
- Successfully created a training program and curriculum for an Affiliate Hospital registration system.
Education
BS of Chemistry -
State University of New York
Skills
- Grand Central
- Prelude
- Environment Build
Timeline
Contractor – Principal Trainer
University of Rochester Medical Center
06.2023 - Current
Implementation/Project Principal Trainer
2023 University of Rochester Medical Center
01.2019 - 05.2019
Prelude Principal Trainer, Unit Clerk
University of Rochester Medical Center
01.2015 - 01.2019
Technical Trainer
University of Rochester Medical Center
01.2008 - 01.2015
BS of Chemistry -
State University of New York
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