Jennifer Mason
Frostburg,MD
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
TJX Companies
09.2023 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed merchandise presentation, ensuring compliance with company standards and visual guidelines.
- Processed transactions accurately using point-of-sale systems, maintaining cash drawer integrity.
- Collaborated with team members to restock shelves and organize inventory efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server Assistant
Ruby Tuesday
03.2023 - 08.2023
- Assisted servers in delivering food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Greeted customers warmly to provide exceptional customer service.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Associate of Business Administration - Business Administration
Allegany College of Maryland
Cumberland, MD05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Payment processing
- Sales training
- Customer engagement
Timeline
Sales Associate
TJX Companies
09.2023 - Current
Server Assistant
Ruby Tuesday
03.2023 - 08.2023
Associate of Business Administration - Business Administration
Allegany College of Maryland