Jennifer Masselli
Blackwood,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front and Back Office Lead Medical Assistant
Advocare
08.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Documented vital signs and health history for patients in clinic and hospital environments.
Lead Medical Assistant
Inspira Health Pulmonary
01.2021 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Documented vital signs and health history for patients in clinic and hospital environments.
Lead Medical Assistant
The Heart House
05.2013 - 01.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for [Number]+ patients per day.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
Education
Associate of Applied Science - Healthcare
Camden County College
Blackwood, NJ05.2013
High School Diploma -
Highland Regional High School
Blackwood, NJ06.1991
Skills
- Taking Client Histories
- Administering Medications
- Medical Recordkeeping
- CPR Certified
- Cleaning and Sterilizing
- Epic Systems
- Preparing Treatment Rooms
- Organization and Time Management
- Medical Charting
- CPT Coding
- Medical Coding
- Current Medical Assistant Certification
- Prescription Refills
- Claim Forms
- Employee Scheduling
- Patient Billing
- Data Entry
- Computer Proficiency
Certification
- CMA - Certified Medical Assistant
- Basic Life Support
Timeline
Front and Back Office Lead Medical Assistant
Advocare
08.2021 - Current
Lead Medical Assistant
Inspira Health Pulmonary
01.2021 - 08.2021
Lead Medical Assistant
The Heart House
05.2013 - 01.2021
Associate of Applied Science - Healthcare
Camden County College
High School Diploma -
Highland Regional High School
- CMA - Certified Medical Assistant
- Basic Life Support
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