Jennifer Massey-Brooks
Gloucester,MA
Summary
Driven Practice Assistant with 10 years of experience in a medical office . Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in the medical field.
Overview
15
15
years of professional experience
Work History
Practice Assistant I
Beth Israel Lahey Health Boston
12.2009 - Current
- Demonstrated effective telephone communication skills with patients and clients both in-office and remotely.
- Greeted patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging situation(if necessary) Takes complete and accurate information from patients/callers. Maintains patient confidentiality at all times.
- Checked in, registered, scheduled, and verified demographic information in accordance with APG policies and procedures using computer system to ensure accuracy of data.
- Monitored and supported patients and visitors entering and leaving the practice while facilitating timely flow.
- Maintains cleanliness and appearance of reception area, ensuring a welcoming environment.
- Delivered necessary Spanish translation services to patients and employees as needed.
Education
Associate of Arts - Business/General Knowledge
Eastern Nazarene College
Quincy, MA05.2014
Skills
Experience in Epic
- Microsoft Office
- Patient Support
- Exceptional telephone etiquette
- Administrative Support
- Attention to Detail
- Multitasking
- Reliability
- Team Collaboration
Languages
Basic spanish
Native or Bilingual
Timeline
Practice Assistant I
Beth Israel Lahey Health Boston
12.2009 - Current
Associate of Arts - Business/General Knowledge
Eastern Nazarene College