JENNIFER MASSOUD

• Built rapport, provide empathetic listening and support and assist members in reaching their goals
• Facilitated behavior change by helping clients identify and challenge unhelpful thought patterns, beliefs, and habits that hindered their progress
• Responded to multiple situations and responsibilities simultaneously throughout the day, coaching several people at once and offering support in both English and French
• Maintained a caseload of on average 86 on-going clients with a 4.95 star rating
• Assisted in the establishment of the French coaching program and developed supportive documents.
• Collaborated with cross-functional teams to establish the french program and to improve process and experience of french members
• Co-developed a workshop on change for the Headspace app
• Tools: Motivational interview, stages of change, SMART goals, mindfulness and strengths-based coaching

• Coaching clients in addressing blind spots and roadblocks, finding motivation and moving towards their goals and a more purposeful life
• Provided one-on-one coaching to executives, leaders, and managers to enhance leadership skills, emotional intelligence, and overall professional effectiveness.
• Developed customized coaching plans to address individual strengths and areas for growth, resulting in improved decision-making, team dynamics, and leadership impact.
• Tools used: MI, strengths based coaching, mindset work, CBT, meditation, breathwork, mindfulness & education

Human Resources manager 2010-2013

• Launched and ran the company’s HR department, with headcount of 300+ employees
• Developed HR policies & procedures: recruiting, training, code of conduct, authority matrix, job descriptions and KPIs
• Restructured the company’s organizational chart
• Redefined the internal governance modus operandi
• Managed all recruitment process of the company
• Developed training and onboarding material for new hires
• Enhanced employee engagement by implementing innovative HR programs and initiatives
• Managed complex employee relations issues, resulting in improved employee satisfaction by 32%, reducing employee turnover rate from 19% to 9%

Recruitment and training manager 2008-2010

• Streamlined recruitment processes for increased efficiency
• Developed comprehensive onboarding programs to improve new hire retention and productivity
• Coordinated technical training and personal development classes for staff members