Jennifer Masters
Hertz rental car
CHICAGO,IL
24
years of professional experience
Results-driven professional with expertise in customer service and sales strategy development. Strong communicator and problem solver skilled in diagnosing complex automotive issues. Dedicated to enhancing customer experiences and achieving company objectives through effective collaboration and innovative solutions.
Work History
VEHICLE SERVICE ATTENDANT
24 Years 4 Months- Conducted safety inspections to maintain vehicle performance and safety standards.
- Inspected vehicles for cleanliness and quality before customer return.
- Addressed customer concerns about vehicle performance to enhance satisfaction.
- Fueled vehicles and checked fluid levels to support safe, reliable rental turnover.
- Assisted customers promptly with their inquiries, providing exceptional customer service at all times.
GUEST SERVICE REPRESENTATIVE
8 Months- Delivered messages, mail, and packages to guests and hotel facilities to ensure seamless communication and service.
- Assisted guests with making or canceling reservations through hotel's reservation system.
- Helped Guests with the check out process
- Facilitated guest check-out process to enhance overall guest experience and satisfaction.
- Processed cash transactions accurately at front desk.
- Handled laundry services for hotel guests to maintain cleanliness.
Education
BACHELOR OF ARTS (B.A.) - SOCIAL WORK
ASSOCIATE IN ARTS (A.A.) - GENERAL PSYCHOLOGY
HIGH SCHOOL DIPLOMA
Skills
Vehicle Preparation
Work area cleanliness
Production Goals
Excellent Communication
Effective Working Relationships
Strong work ethic
Timeline
GUEST SERVICE REPRESENTATIVE
Extended Stay America
01.2021 - 09.2021Read More
VEHICLE SERVICE ATTENDANT
Hertz rental car
05.2002 - 09.2026Read More
John F Kennedy High School
HIGH SCHOOL DIPLOMA
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Morton college
ASSOCIATE IN ARTS (A.A.) from GENERAL PSYCHOLOGY
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Northeastern Illinois University
BACHELOR OF ARTS (B.A.) from SOCIAL WORK
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