Jennifer Mata
Manor
Summary
Dynamic administrative professional with extensive experience at Austin Emergency Center, excelling in patient scheduling and recordkeeping. Proven ability to enhance operational efficiency through critical thinking and effective communication. Skilled in Microsoft Excel and dedicated to delivering exceptional customer service, ensuring patient satisfaction and streamlined clinic workflows.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Austin Emergency Center
01.2024 - Current
- Managed patient scheduling and appointments to optimize clinic workflow.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted with billing inquiries, ensuring prompt resolution of patient concerns.
- Developed office procedures to improve operational efficiency and reduce errors.
- Organized and maintained office supplies inventory, ensuring availability of essential materials.
- Trained new administrative team members on office protocols and software applications.
- Processed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Assisted in insurance verification processes, reducing claim rejections through thorough documentation checks.
Medical Assistant
Greater Austin Allergy, Asthma & Immunology
06.2022 - 05.2023
- Assisted physicians with patient examinations and procedures to ensure optimal care delivery.
- Managed patient scheduling and follow-up appointments, enhancing operational efficiency.
- Conducted allergy tests and prepared specimens for laboratory analysis, ensuring accuracy in results.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Billing Clerk
Specs Wholesale
05.2020 - 11.2021
- Processed invoices accurately, ensuring timely billing for customer accounts.
- Managed payment reconciliations, maintaining up-to-date records in financial systems.
- Assisted in resolving billing discrepancies, enhancing customer satisfaction and trust.
- Collaborated with sales team to facilitate accurate order processing and invoicing.
- Monitored account aging reports, proactively addressing overdue payments with clients.
- Developed standard operating procedures to ensure consistency in billing practices across departments.
- Executed billing tasks and recorded information in company databases.
Caregiver
Parsons House Assistant Living
01.2019 - 05.2020
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with medication management, adhering to safety protocols and enhancing resident well-being.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
- Facilitated engaging activities that promoted social interaction and cognitive stimulation among residents.
- Monitored changes in resident health conditions, promptly reporting concerns to nursing staff for timely intervention.
Staff Coordinator
Girling Community Care
02.2018 - 01.2019
- Developed training materials to enhance onboarding process for new employees.
- Coordinated scheduling and logistics for staff, ensuring optimal resource allocation.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround time.
- Oversaw recruitment efforts to attract top talent, leading to an increase in overall staff quality and skill sets.
- Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
- Improved employee retention rates by initiating a mentorship program that provided ongoing support for personal growth.
- Enhanced staff communication by implementing a weekly team meeting, fostering collaboration and problem solving.
- Entered data, generated reports, and produced tracking documents.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
Education
High School Diploma -
Anderson High School
Austin, TXSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Filing
- Microsoft outlook
- Clerical support
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Office management
- Excel spreadsheets
- Invoice processing
- Spreadsheets
- Multi-line phone proficiency
Timeline
Administrative Assistant
Austin Emergency Center
01.2024 - Current
Medical Assistant
Greater Austin Allergy, Asthma & Immunology
06.2022 - 05.2023
Billing Clerk
Specs Wholesale
05.2020 - 11.2021
Caregiver
Parsons House Assistant Living
01.2019 - 05.2020
Staff Coordinator
Girling Community Care
02.2018 - 01.2019
High School Diploma -
Anderson High School