Jennifer Matamua

Oversee and process incoming work orders that are submitted via email, company website or telephone

Accurately enter required job information into dispatching system and create all job tickets

Analyze and review new and existing job tickets then flag urgent requests to expedite scheduling

Review service call types and match jobs according to skill level of available technicians to ensure repairs can be efficiently completed

Update master dispatch board and technician scheduling portal with any schedule changes including rescheduled jobs and cancellations

Effectively communicate between field technicians and clients the status of repairs

Report to management the status of ongoing jobs and projects

audit open job tickets to locate job's to be rescheduled, work with residents, property managers and building managers to reschedule and complete repairs

Coordinate with condominium associations and utility companies to temporarily suspend service to complete plumbing repair and/or maintenance

Work with vendors to coordinate ordering materials ordering and scheduling for larger projects

• Provided excellent customer service to the public; registering vehicles from out of state to the county of Honolulu; going over legal documents, issuing license plates, registrations and ownership titles; assuring that the information provided met the requirements of the state of Hawaii
• Transferred ownership of vehicles currently registered in Honolulu; verifying the documents were properly signed, produced new registrations, ownership titles, issued license plates within the regulations of the State of Hawaii
• Assisted the public by processing Disabled placards for qualified individuals that were certified by licensed physicians of the State of Hawaii
• Took in payments for various departments for the City and County of Honolulu; Board of Water Supply, Real Property Tax, Vehicle Registrations, Bicycle Licenses, Loading Zone. Permits and issued Bus Passes
• Reconciled all cash, checks and credit card payments with daily reports for various departments within the City. Responsible for distributing all monies to the different departments within a timely fashion.
• Assisted customers in person, over the phone and through emails daily. Made sure that the general public was serviced in a professional and timely manner.