Jennifer Matash
Macomb,MI
Summary
Compliance professional with strong foundation in regulatory adherence, risk management, and policy implementation. Proven ability to collaborate effectively with teams and adapt to changing needs while maintaining high standards. Skilled in conducting audits, drafting compliance reports, and ensuring organizational compliance with industry standards. Trusted team player with results-driven approach and focus on achieving organizational goals.
Overview
22
22
years of professional experience
Work History
Risk and Compliance Administrator
Honor Community Health
11.2021 - Current
- Designs and implements programs and special projects, policies and practices to ensure the organization complies with HIPAA and FQHC compliance standards
- Build and maintain programs to ensure compliance with Local, State and Federal regulations
- Ensures staff are compliant with mandatory education
- Responsible for FTCA application, coverage and oversight of compliance with FTCA requirements
Executive Director
StoryPoint Senior Living
05.2019 - 11.2021
- Responsible for maintaining standards in all departments
- Implementing and training associates on policy and procedures
- Ensuring all customers are getting the best experience
- Responsible for painting daily/weekly/monthly reports
- Responsible for resolving resident and employee issues
Community Services Representative/Interim Executive Director
Shelby Crossing Health Campus
04.2018 - 05.2019
- As Executive Director I was responsible for compliance with all State and Federal regulations
- Ensuring associates were following policy and procedures
- Budgeting and census development
- Responsible for maintaining census in the health campus, assisted living and memory care areas of the community
- Maintaining databases for prospects
- Creating and implementing marketing plans
- External marketing of the community
- Attending events and hosting internal events
Executive Director
Waltonwood at Lakeside
07.2016 - 04.2018
- Responsible for overseeing all aspects of the community (both assisted living and independent apartments) which includes budget, compliance and operations
- Maintain census and appropriate staffing levels
- Was awarded the 'Executive Director of the Year' by the organization for budget and improving MYInnerview scores for both associates and resident surveys
- Created associate committee to improve communication and morale with the team
Assist Administrator/Interim Administrator
Sanctuary at the Abbey
04.2011 - 07.2016
- Served as Assistant Administrator supporting the community and Administrator
- Responsible for oversight and compliance of multiple departments
- Served as Interim Administrator from 10/11-3/12
- Responsible for Sanctuary Training (culture change) in the community
- Represented the community at 2 national LeadingAge Conferences
- (Denver and Dallas)
- Directed and supported the team in multiple associate and resident investigations
- Responsible for maintaining and organizing POC for the community/online reporting system
- Responsible for managing and inputting MPRO data into Tri-County database
- Responsible for managing and updating online capital system
- Served as interim administrator at sister community Sanctuary at White Lake October 2014-January 2015
Administrator and Risk Manager
The Village of Redford
10.2009 - 04.2011
- Transformed a 2 star community to a 5 star community within 1 year by utilizing the strengths of the team to work together to achieve common goals
- Educated the leadership team on implementing programs to achieve compliance
- Worked closely with Admissions team to improve Medicare/Managed Care census
- Worked with leadership team to start culture transformation of the community
- Decreased union grievances through education and collaboration with the stewards
- Worked closely with our Board on projects implemented within the community
- Served on the corporate Risk Management Committee and Quality First Committee
- Responsibilities for writing plan of corrections and implementing corrective actions throughout the community
- Direct day-to-day functions of facility in compliance with federal, state and local standards, guidelines, regulations
Director of Hospitality and Community Benefit Officer
Sanctuary at Fraser Villa
07.2007 - 10.2009
- Increased average monthly Medicare census from 23 to an average of 40 by building relationships and doing presentations for hospitals, physicians and local community groups
- Organized the Fraser team to promote our community to the public
- Coordinated several large-scale events that have received press coverage including: Eden Tree Ceremony, Grand Opening of the First Sanctuary, Branding and Renaming Ceremony, Hard Hat Tour of the New Rehab and Wellness Center, AAHSA event
- Created and implemented several training programs within our community including: Customer Service Training, Hospitality Program, Mission, Values and Ethics Training, and Anam Cara Training all of which promotes person-centered care
- Served as the lead chair on the 'naming of our community' committee that included developing internal and external focus groups to provide feedback on the impact the name change would have on the community
- Involved with the strategic planning of our new rehabilitation and wellness wing which includes staffing, training, creating a wellness center program, fund raising and subsequent remodeling of the existing community
- Have negotiated contracts with vendors securing the best possible outcomes
- As Community Benefit Officer of a faith based organization I organize events and create opportunities for all staff to become involved and take the lead on several projects to ensure that we were continuously giving back to the community we serve
Admissions and Marketing Manager
Sanctuary at Fraser Villa
07.2003 - 07.2007
- Moved average Medicare census from 23 to an average of 40
- Incorporated letters to physicians informing them of their patients’ status as well as sending thank you letters to discharge planners upon leaving our community
- Provided external outreach to major referral sources to introduce our rehab services and assisted living
- Heavy contact with local hospitals, physicians and local referral sources to maximize census goals and create plans to ensure fiscal goals
- Interview families and potential residents for admission to our skilled nursing community and assisted living
- In-service staff on customer service expectations
- I was responsible for creating and maintaining customer service driven programs
- Tracked all referrals, callbacks and follow up of customer service calls
- Completed sales reports, analyzed data, and verified insurances
- Assisted in event planning, fundraising and other community outreach functions
Education
Associate Degree -
Macomb Community College
Bachelor of Science Degree - Business Administration
CMU
Skills
- Implementation of policy and procedure
- Team mobilization
- Implementation of processes
- Event coordination
- Problem solving
- Root cause analysis
- Multi-tasking
- Ability to work in a fast-paced environment
Licenses And Affiliations
- Nursing Home Administrator License
- Real Estate License
Timeline
Risk and Compliance Administrator
Honor Community Health
11.2021 - Current
Executive Director
StoryPoint Senior Living
05.2019 - 11.2021
Community Services Representative/Interim Executive Director
Shelby Crossing Health Campus
04.2018 - 05.2019
Executive Director
Waltonwood at Lakeside
07.2016 - 04.2018
Assist Administrator/Interim Administrator
Sanctuary at the Abbey
04.2011 - 07.2016
Administrator and Risk Manager
The Village of Redford
10.2009 - 04.2011
Director of Hospitality and Community Benefit Officer
Sanctuary at Fraser Villa
07.2007 - 10.2009
Admissions and Marketing Manager
Sanctuary at Fraser Villa
07.2003 - 07.2007
Bachelor of Science Degree - Business Administration
CMU
Associate Degree -
Macomb Community College
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