Jennifer Mateos

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Created and maintained databases to track and record customer data.
• Calculated hours and submitted payroll to achieve timely distribution of funds the company.
• Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
• Streamlined payroll processing by implementing efficient data entry and verification techniques.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Completed data entry tasks with accuracy and efficiency.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Managed and organized documents for data entry tasks.
• Created spreadsheets for more efficient recordkeeping.
• Analyzed current data records to provide detailed reports.
• Provided customer support to clients, answering questions and addressing concerns.
• Supervised production planning while using appropriate tools and analysis for smooth production output.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Built strong relationships with customers through positive attitude and attentive response.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Contributed to team objectives in fast-paced environment.
• Handled cash register operations and customer transactions to process payments.
• Processed and stocked merchandise in accordance with store standards.

• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Evaluated customer needs and feedback to drive product and service improvements.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Supervised team members to confirm compliance with set procedures and quality requirements.