Jennifer Mathieu
Advocate In-Home Care
Vero Beach,FL
9
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Registrar/Invoice Specialist
7 Years 5 Months- Answer/Manage incoming and outgoing calls
- Register/Interview qualified care providers
- Data Entry
- Complete work verifications
- Check and process invoices
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Prepared monthly and deliverable-based invoicing.
Shift Manager
4 Years 6 Months- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
Customer Service Representative
1 Year 11 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
Skills
Customer Contact
Billing Systems and Software
System Updates
Invoicing Proficiency
Call Transfers
HIPAA Regulations
Office Supplies and Inventory
Call Documentation
Data Entry and Maintenance
Inbound and Outbound Calling
Timeline
Registrar/Invoice Specialist
Advocate In-Home Care
06.2019 - CurrentRead More
Customer Service Representative
Convey Health Solutions
01.2017 - 12.2018Read More
Shift Manager
Starboard Group
12.2014 - 06.2019Read More
Fort Pierce Central High School
Read More