Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mathieu

Vero Beach,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Registrar/Invoice Specialist

Advocate In-Home Care
Vero Beach, United States
06.2019 - Current
  • Answer/Manage incoming and outgoing calls
  • Register/Interview qualified care providers
  • Data Entry
  • Complete work verifications
  • Check and process invoices
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Prepared monthly and deliverable-based invoicing.

Shift Manager

Starboard Group
Vero Beach, FL
12.2014 - 06.2019
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.

Customer Service Representative

Convey Health Solutions
Fort Pierce, United States
01.2017 - 12.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Education

Fort Pierce Central High School
Fort Pierce, FL
05.2014

Skills

  • Customer Contact
  • Billing Systems and Software
  • System Updates
  • Invoicing Proficiency
  • Call Transfers
  • HIPAA Regulations
  • Office Supplies and Inventory
  • Call Documentation
  • Data Entry and Maintenance
  • Inbound and Outbound Calling

Timeline

Registrar/Invoice Specialist

Advocate In-Home Care
06.2019 - Current

Customer Service Representative

Convey Health Solutions
01.2017 - 12.2018

Shift Manager

Starboard Group
12.2014 - 06.2019

Fort Pierce Central High School

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Jennifer Mathieu