Jennifer Mathis
Oklahoma City,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Store Manager
The Scotland House Archer County
Scotland, TX
01.2022 - 03.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Adam & Eve Adult Store
09.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Vet Technician
Colonial Park Animal Hospital
Wichita Falls, TX
07.2020 - 08.2021
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Implanted subcutaneous identification microchips into animals.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
Vet/Surgical Technician
A Caring Heart Veterinary Hospital
Wichita Falls, TX
07.2016 - 02.2020
- Processed new patients and updated client records with key information using Cornerstone programming
- Evaluated incoming patients to determine treatment needs and urgency of care
- Supported an average of 10 animal surgeries per week by preparing the animals for surgery, maintaining surgical equipment and monitoring animals condition following surgery
- Assisted veterinary surgeon in neuters, spays and all major surgeries and procedures across variety of domestic and exotic species of animals
- Prepared, administered, and reported medications, vaccines and other treatments as prescribed by veterinarians
- Performed laboratory tasks such as taking radiographs as well as drawing blood and testing it and other bodily fluids to diagnose health problems
- Guaranteed clinic cleanliness to prohibit the spread of infection and disease
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
- Created safe operating environments for invasive and non-invasive procedures
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction
Telephone Sales Representative
Prospect America
02.2016 - 07.2016
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services including membership details and purchase advantages.
- Attained $800.00 in sales targets on monthly basis.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Generated minimum of 25 new leads each day
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
No Degree - Alcohol/ Drug Abuse Counseling
Vernon College
Vernon, TXCertificate of Achievement Academic
Bonnie Burgen- Founder of Service Dog Concept
Hazelton, WV2013
Certificate of Volunteer Services-Training
Bonnie Burgen- Founder of Service Dog Concept
Hazelton, WV2013
GED -
S.H. Rider High School
Wichita Falls, TX2009
Skills
- Shift Checklists
- Team Leadership
- Employee Motivation
- Inventory Management
- Product and Service Sales
- Staff Management
- Accurate Cash Handling
- Time Management
- Customer Service
- Staff Training
- Store Opening and Closing Procedures
- Vendor Management
- Multitasking and Organization
- Excel/Microsoft/Quickbooks Experience
References
Dr. Elizabeth Browning 214-707-0256
Dr. Sultemeier 940-631-7382
Linda Veitenheimer 940-613-2966
Bobby Schreiber 940-636-7699
Robert Stallcup 940-636-6963
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
The Scotland House Archer County
01.2022 - 03.2023
Sales Associate
Adam & Eve Adult Store
09.2021 - 01.2022
Vet Technician
Colonial Park Animal Hospital
07.2020 - 08.2021
Vet/Surgical Technician
A Caring Heart Veterinary Hospital
07.2016 - 02.2020
Telephone Sales Representative
Prospect America
02.2016 - 07.2016
No Degree - Alcohol/ Drug Abuse Counseling
Vernon College
Certificate of Achievement Academic
Bonnie Burgen- Founder of Service Dog Concept
Certificate of Volunteer Services-Training
Bonnie Burgen- Founder of Service Dog Concept
GED -
S.H. Rider High School
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