Jennifer Mathura
Summary
Over 5 years of experience in the Health Education Department focusing on maternal and childcare, chronic health conditions and the medical weight management program. Articulate communicator and ability to effectively interact with diverse populations at a variety of academic and social levels. Bringing forth an empathetic and professional attitude, committed to providing members with the best care possible. Attentive listener, effective team player, hardworking and strong organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Health Educator
Kaiser Permanente Medical Center
03.2022 - Current
- Conduct assessments, establish priorities, design, implement, and evaluate health education programs, protocols, and standards
- Coordinate a wide range of health education services, including establishing effective referral and publicity systems, monitoring quality and documentation, providing scheduling and logistical support, and facilitating use of community services to promote the delivery of cost-effective health education services
- Provide direct group or one-to-one health education services to members and the public
- Reviews, develops, and recommends high quality, culturally appropriate, written, and audio-visual health education materials
- Consult with physicians and staff regarding health education services
- Coordinate health information projects such as program catalogs, informational displays, community health events, etc
- Specialize in a specific area of health education- nutrition, chronic disease, pediatrics and maternal and child care
- Participate in establishing department strategic goals and priorities.
Leadership role
Kaiser Permanente Medical Center
03.2022 - Current
- Onboarded, trained, and managed new and current Health Education Assistants
- Created job aids with protocols and workflows to assist team
- Created Health Education class curriculum and handouts.
Health Education Assistant
Kaiser Permanente Medical Center
02.2019 - 02.2022
- Created a variety of different workflows, flyers for classes, update KP website with HED services
- Consult with Physicians and staff from multiple departments regarding Health Education services
- Process eConsult referrals for all PRC's (Prenatal, Tobacco, Weight
- Pedi Parenting, Behavioral Health etc.)
- Provide 1:1 support to members and non-members
- Review and process Advance Health care Directives (LCP).
Technology Center Assistant
Kaiser Permanente Medical Center
02.2019 - 02.2022
- Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
- Coordinate work of health education volunteers and interns.
- Registration and recovery registration of health education classes and one to one appointment.
- Orders supplies, stock Health Education Centers; track inventory, vendor management.
- Process sales and class fees, cash handling, inventory management.
- Provides excellent customer service that support behavior change, health promotion and organizational priorities.
- Assesses individual patient's needs, consults, and recommends appropriate health education resources/services.
- Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
- Respond to member requests, answer department phone, and refer to other services or departments as needed.
- Conducts basic presentations (non-clinical) on health education member resources.
- Provides programmatic support for clinical initiatives that support department goals.
- Maintains daily operation of the Health Education Center(s) and Health Education classes, programs, and initiatives.
- Coordinates Health Education class and program logistics and promotional materials
Front Office- Receptionist
Bay Family Medical Group
06.2017 - 02.2019
- Schedule appointments for new and continuing patients
- Respond to member requests, answer department phone and refer to other services or departments as needed
- Obtain Health insurance information and collect copays.
Back Office- Medical Assistant
Bay Family Medical Group
06.2017 - 02.2019
- Collect and document patient information: Patient's vital signs, Reason for visit, medications etc
- Maintain exam rooms between patients, stock exam rooms, supplies and equipment's
- Administer vaccines
- Perform EKG.
Education
High School Diploma -
Aragon High School
San Mateo, CA05.2010
Bachelor of Science - Based Public Health Education With An Emphasis in
San Francisco State University
San Francisco, CASkills
- Health education classes
- Prevention strategies
- Program Support
- Presentation Skills
- Substance Abuse Prevention
- Curriculum Design
- Nutrition education
- Chronic Disease Management
Volunteer Experience
Bayview YMCA (1601 Lane Street, San Francisco, CA 94124) Feb. 2018-May 2018
Holistic Health and Wellness Center
- Created educational workshops for seniors during Lunch and Learn events.
- Record and analyze data through surveys obtained by participants at events.
- Facilitate 1-hour educational workshop presented to the Bayview community on high-risk health issues the community.
- Assist with cooking matters class with chef and nutritionist from 18 Reasons.
- Assist in coordinating and organizing street events.
- Outreaching/tabling/providing information on the services provided at the Bayview Y as well as upcoming events.
San Francisco General Hospital (1001 Potrero Ave, San Francisco, CA 94110) Feb. 2018-May 2018
ZSFG Patient Experience Navigator
- Supporting member with wayfinding and member transportation
- Respond to member’s concerns and resolve issue to member’s level of satisfaction
CPMC Sutter Health (3555 Cesar Chavez St., San Francisco, CA 94110) Dec 2014-July 2016
Safety Ambassador (Med-Surg/telemetry department)
- Educating patients identified as High Fall Risks Falls prevention while inpatient and after prior to discharge
- Inform Nurse in charge if equipment is malfunctioning in patient’s room
Breast Center
- Provide patients with informational packets and how to check for lumps on breast
- Send out notification for patients to come in for their monthly check up
Emergency Care
- Sterilize patient beds, equipment and certain instrumentation that emergency staff use
- Dispose soiled linens; restock supplies that staffs use for patient care needs such as gloves, urine cups, needles, syringes,etc.
- Fast Track/Emergency Department- work closely with Physicians, Nurses, ER Techs and other support staff for patients who need.
Relatedskills
Customer Service
- Communication: Excellent customer service skills
- Bilingual: English, Hindi
- Positive Interactions with members, Physicians, staff,manager, and colleagues: Numerous recognitionsfrom Managers and Physicians
- Problem solving: Resolve in-depth queries in amethodical manner, independently and with my teamfor appropriate resolutions and efficiencies.
- Team Player: Enjoy sharing knowledge andencouraging the development of others.
Data Management and Software
- Microsoft Office (Outlook, Word, Excel, Power Point)
- EPIC/KP Health Connect
- One Link
- KAT Tool
- Kp.org/ MyDoctor / KPMeds/ Calm App/My Strength
- Microsoft TEAMS/ Outlook
- Mainframe/ PARRS
- RGM/CGM
Certification
Evergreen Perinatal Education, LLC
- Certified Lactation Educator
Centering Healthcare Institute
- Centering Facilitation Workshop- Pediatric Centering Educator
Other: Certified Medical Assistant
Timeline
Clinical Health Educator
Kaiser Permanente Medical Center
03.2022 - Current
Leadership role
Kaiser Permanente Medical Center
03.2022 - Current
Health Education Assistant
Kaiser Permanente Medical Center
02.2019 - 02.2022
Technology Center Assistant
Kaiser Permanente Medical Center
02.2019 - 02.2022
Front Office- Receptionist
Bay Family Medical Group
06.2017 - 02.2019
Back Office- Medical Assistant
Bay Family Medical Group
06.2017 - 02.2019
High School Diploma -
Aragon High School
Bachelor of Science - Based Public Health Education With An Emphasis in
San Francisco State University
Evergreen Perinatal Education, LLC
- Certified Lactation Educator
Centering Healthcare Institute
- Centering Facilitation Workshop- Pediatric Centering Educator
Other: Certified Medical Assistant
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