Hi, I’m
Jennifer Matos
Township of Washington,New Jersey
Summary
Self-Starter with the ability to multitask. Great time management and analytical skills. My values, work ethic, and personality have helped me establish strong trustworthy relationships with clients and co-workers. It has allowed me to be successful in many areas of my career and life. My thirst for knowledge allows me to meticulously perform the job at task to the best of my ability while enabling me to continuously grow.
Overview
24
years of professional experience
Work History
Express Scripts
Associate Account Manager
03.2023 - Current
Job overview
- Developed strong relationships with clients through regular day to day communication, with a comprehensive knowledge of the clients benefit plan and product offerings .
- Anticipated clients' needs by staying in touch on regular basis using preventative analysis and issue resolution associated with core services.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Enhanced team performance by sharing expertise in account management techniques during training sessions and workshops.
- Delivered timely reports on account performance and escalated issues providing valuable insights for both clients and internal stakeholders.
- Streamlined internal processes by implementing effective account management strategies, improving overall efficiency and productivity.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Presentation of operational performance metrics to clients on weekly, monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to meet expected timelines, promote quality standards, and over all client satisfaction.
- Contributed to team objectives in fast-paced environment with the ability to work cross-functionally to proactively communicate and resolve issues with the high sense of urgency.
Bergen County Special Services
Teacher Assistant
12.2022 - 03.2023
Job overview
- Work collaboratively with the primary teacher to manage the classroom and outside activities
- Implement daily lesson plans under the supervision of the primary teacher
- Achieve and maintain a strong positive rapport with students
- Encourage the students to strengthen their communication skills for self advocacy
- Prepare special needs students for independent daily living post highschool graduation
- Collaboratively work with the students, parents, teachers, and study team to assist in finding students strengths
- Assist students in obtaining work studies/internships to achieve paying jobs
- Assist with teaching daily functions as an independent adult
- Aide in learning financial literacy, hygiene, and job placement
- Demonstrate and encourage appropriate social and emotional skills.
AAG General Contracting Corp.
Office Manager/Design Team
12.2005 - 03.2023
Job overview
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Handle all account payables/receivables, prepare and issue invoices, account statements and other financial statements
- Schedule estimates and projects accordingly
- Direct and coordinate the company's finances
- Budget activities to fund operations, maximize investments, and increase efficiency
- Calculate costs of materials, overhead and other expenses, based on estimates, quotations, and price lists
- Manage staff, prepare work schedules and assign specific duties
- Locate, select, and procure merchandise/materials for jobs/projects
- Represent our company in all purchase and bidding negotiations
- Obtain all local and state licenses/permits for work that will be performed
- Comply with all federal, state, and local government policies, procedures, licensing, and insurance regulations
- Meet with clients to discuss and obtain a clear and concrete understanding of what it is they are seeking, to accomplish with their project/renovation
- Offer ideas for planning and layout in conjunction with their lifestyle and family's needs
- Collect and provide clients with material samples to choose from.
Garden State Speech Therapy
Office Manager/Medical Billing/Verification Specialist
05.2017 - 12.2018
Job overview
- Performed daily clerical duties
- Handled accounts Receivable/Payables for 3 offices
- Collected all pertinent financial information for all new and existing patients
- Verified eligibility for feeding, speech, and occupational therapy
- Obtained all precertifications as necessary
- Coded all medical diagnoses for 10 therapists
- Processed all patients billing through Therabill
- Worked as a liaison between patients and insurance companies to provide proper documentation for claims
- Reviewed all insurance payments and EOBs to settle patients accounts accordingly
- Generated all invoices for patient copay and coinsurance
- Onboarded all new therapists with insurance providers
- Collaborated with new insurance carriers to provide all medical credentialing for therapists.
Fish Hut Of New Jersey
Co-Owner/Partner
02.2012 - 04.2015
Job overview
- Plan and oversee the remodel of the new facility
- Oversee activities directly related to providing service and installation of aquariums while building a customer retention based on our customer service
- Review financial statements, sales, and activity reports
- Measure productivity and goal achievement to determine areas needing cost reduction
- Manage staff, prepare work schedules, and assign specific duties
- Direct and coordinate the store's financial budget to fund operations, maximize investments
- Establish and implement departmental policies, goals, objectives, and procedures
- Determine staffing requirements, interview, hire and train new employees
- Plan and direct activities such as sales promotions, coordinating with vendors as required
- Determine products and services to be sold
- Set prices and credit terms, based on forecasts of customer demand
- Locate, select, and procure merchandise for resale, representing the store in purchase negotiations
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Develop and implement product-marketing strategies, including advertising campaigns.
Englewood Hospital & Medical Center
Perioperative Charge Data Specialist/Scheduler
09.2007 - 12.2010
Job overview
- Processed and coded the billing of two operating room buildings
- The main operating room consisted of 14 surgical suites designed for major surgeries with an adjacent Ambulatory Surgical Center designed for same day surgery consisting of 14 additional suites
- Worked alongside 30 Surgeons, 50 Anesthesiologists, and full nursing staff on an average of 100 surgeries per day
- Processed approximately 35 charts daily
- Verified and analyzed all medical documentation for the proper procedure codes
- Generated bills incorporating all medical staff in attendance, Operating Room time usage, usage of surgical supplies, medical equipment and surgical implants used/waste
- Logged all implants for safety recall purposes according to serial numbers and expirations
- Maintained a great rapport with Pharmaceutical Reps and our in house Material Management Department help maintain efficiency and quick turnover times in the operating rooms
- Ran Daily reports Using GE Healthcare, Siemens, Medical Solutions, Philips Medical Systems alongside of PMM, Crystal Reports, Centricity by GE and PPM Plus
- Established efficient internal audits to organize monthly revenue reports for accounting
- Trained and familiarized all new hires of policies and procedures.
Pascack Valley Hospital
Insurance Verification/ Precertification Specialist
01.2005 - 10.2007
Job overview
- Verified insurance benefits/coverage via Passport verification systems for all scheduled radiology and surgical procedures
- Acted as a liaison between patients and attending surgeons by obtaining precertification and documentation for future procedures of their patients
- Obtained all pertinent information of each policyholder/patient for the processing of all co-pays and deductibles due
- Informed all patients of their financial responsibilities
- Arranged payment schedules prior to arriving for their procedure.
Prestige Motors Inc.
Business Development, Customer Service Representative, Cashier
02.2000 - 12.2004
Job overview
- Meet and greet all entering clients and direct as necessary
- Screen and direct all incoming calls to the appropriate personnel
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Schedule all services
- Confer with customers by telephone or in person to provide information about products or services, take or enter and/or obtain details of complaints
- Resolve customers service or billing complaints by performing activities such as refunding money, adjusting bills, or resolving the issue at hand
- Gaining 100% customer satisfaction
- Check to ensure that appropriate changes were made to resolve customers problems
- Up-sell new or additional services or products while vehicles were being serviced
- Generate repair orders for new vehicle inspections
- Record and file all loaner car usage and agreements
- Track toll and parking violations on loaner vehicles
- Generate all purchase orders for gas expenses involving all demos and loaners
- Balanced daily credit card, check and cash transactions
- Performed nightly deposits
- Placed follow-up calls to confirm customer satisfaction.
Education
KOVATS REAL ESTATE SCHOOLMaywood, New Jersey
Real Estate Sales License
FAIRLEIGH DICKINSON UNIVERSITYTeaneck, New Jersey
RIDGEFIELD MEMORIAL HIGHSCHOOLRidgefield, New Jersey
High School Diploma
Skills
- Data-driven decision-making with strong analytical and problem solving skills
- Business growth and retention
- Performance Tracking
- Excellent verbal, written communication, and presentation skills
Timeline
Associate Account Manager
Express Scripts
03.2023 - Current
Teacher Assistant
Bergen County Special Services
12.2022 - 03.2023
Office Manager/Medical Billing/Verification Specialist
Garden State Speech Therapy
05.2017 - 12.2018
Co-Owner/Partner
Fish Hut Of New Jersey
02.2012 - 04.2015
Perioperative Charge Data Specialist/Scheduler
Englewood Hospital & Medical Center
09.2007 - 12.2010
Office Manager/Design Team
AAG General Contracting Corp.
12.2005 - 03.2023
Insurance Verification/ Precertification Specialist
Pascack Valley Hospital
01.2005 - 10.2007
Business Development, Customer Service Representative, Cashier
Prestige Motors Inc.
02.2000 - 12.2004
KOVATS REAL ESTATE SCHOOL
Real Estate Sales License
FAIRLEIGH DICKINSON UNIVERSITY
RIDGEFIELD MEMORIAL HIGHSCHOOL
High School Diploma