Jennifer Matos
Tampa,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and efficient Data Entry Clerk with 3 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Delivery Driver/Warehouse
Amazon
10.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated light trucks to deliver loads as far as 300 miles from home location.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Call Center Representative
KGB
06.2011 - 07.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in an timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Data Entry Clerk
KGB
06.2011 - 07.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Associate Degree in Medical Billing And Coding - Medical Claims Examination
MBTI Business Training Institute
Santurce, PR01.2011
Skills
- Positive Attitude
- Data accuracy
- Customer Service-Oriented
- Accuracy and Attention to Detail
- Fast Typing Speed
- Teamwork and Collaboration
- Punctual and Reliable
- Dependable and reliable
References
Available Upon Request
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Delivery Driver/Warehouse
Amazon
10.2021 - Current
Call Center Representative
KGB
06.2011 - 07.2015
Data Entry Clerk
KGB
06.2011 - 07.2015
Associate Degree in Medical Billing And Coding - Medical Claims Examination
MBTI Business Training Institute