Hi, I’m
Jennifer Matson
Little River
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
years of professional experience
Work History
Kim Lloyd
A Personal Maid
07.2024 - 09.2024
Job overview
- Emptied trash bins and disposed of waste properly.
- Dusted and polished furniture to ensure a neat appearance.
- Cleaned and organized various rooms, including bedrooms, bathrooms, and kitchens.
- Swept, mopped, and vacuumed floors to maintain cleanliness.
- Restocked supplies like toiletries and cleaning products as needed.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
On Point Animal Hospital
Receptionist
04.2022 - 04.2024
Job overview
- Checking in patients for series of exams, taking high volume calls and payments at the front desk
- Extracting history and paperwork from other doctor offices
- Data entry along with scheduling appointments
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Longview Radiology
Radiology Assistant
03.2016 - 10.2020
Job overview
- Taking high volume calls and payments at the front desk, scheduling patients for a series of exams, dealing with many doctors offices and hospitals with different tasks
- Assisting radiologists along with the technicians, bringing patients to exam areas and screening them for metal and medical conditions, and make sure they are ready for the procedure, computer entry and burning images onto disks for doctor and patients use
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Expedited urgent cases by prioritizing scheduling based on medical necessity while accommodating non-urgent appointments within reasonable timeframes.
- Ensured optimal equipment performance by performing routine maintenance tasks, reducing downtime, and minimizing costly repairs.
Lowe's Home Improvement
Cash Office Associate
03.2016 - 03.2017
Job overview
- Count money and set up cash registers, handle money and exchanges with Garda security, handle loans within cash registers, filing paperwork and organizing data
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Prepared bank deposits and corporate cash shipments.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Trained new employees on proper cash routines, procedures, and requirements.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
VCA Animal Hospital
Veterinarian Technician Assistant
06.2014 - 07.2016
Job overview
- Take care of animals needs and tend to them
- Laundry, dishes and sanitizing equipment
- Walk animals
- Assist with Veterinarians and Technicians
- Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
- Facilitated communication between clients and veterinarians, acting as a liaison to ensure clear understanding of diagnoses and treatments.
- Ensured a safe environment for both animals and staff through proper sterilization of equipment and treatment areas.
- Supported veterinarians during emergency cases with swift response times to administer critical care effectively under high-pressure situations.
- Improved clinic efficiency by maintaining organized records of patients, medications, and treatments.
Education
R A Long High SchoolLongview, WA
High school diploma
06.2013
Skills
- Multi-line Phone Systems
- Animal Care
- Medical Scheduling
- Computer Skills
- Insurance Verification
- Cleaning Experience
- Phone Etiquette
- Cash Handling
- Kennel Experience
- Laundry
- Housekeeping
- Customer service
- Polite communication
- Bed making mastery
- Guest greeting
- Laundry management
- Waste disposal
- Grocery shopping
- Mopping and sweeping
- Cleaning techniques
- Window washing
- Pet care
- Time management
- Organization skills
- Telephone skills
- Data entry
Accomplishments
- Cleaned an average of three homes per day.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Timeline
A Personal Maid
Kim Lloyd
07.2024 - 09.2024
Receptionist
On Point Animal Hospital
04.2022 - 04.2024
Radiology Assistant
Longview Radiology
03.2016 - 10.2020
Cash Office Associate
Lowe's Home Improvement
03.2016 - 03.2017
Veterinarian Technician Assistant
VCA Animal Hospital
06.2014 - 07.2016
R A Long High School
High school diploma
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