Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Matthews

Arlington

Summary

Dependable, well-organized, professional counselor with diversified experience in fortune 100 companies. Major strengths include excellent customer service and verbal communications skills. Detailed oriented and proficient at following up and following through. Able to solve problems and work independently. Enjoys being a team player as well as taking leadership roles. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Group Travel Specialist

Business Travel Consultant
08.2023 - 06.2025
  • Implemented client feedback surveys to continuously improve service quality and address areas of concern.
  • Developed strong relationships with suppliers, resulting in exclusive offers and benefits for clients.
  • Mentored junior staff members, sharing industry knowledge and best practices for successful group travel management.
  • Created detailed budgets for each group trip, ensuring cost-effective solutions without compromising quality or experiences.
  • Streamlined booking processes for increased efficiency and reduced errors in reservation management.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Travel Consultant

Travel Search Network
06.2022 - 08.2023
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

B2B Customer Care Representative

Wayfair.com
10.2021 - 06.2022
  • Streamlined communication with clients by effectively managing a high volume of inbound calls, emails, and messages.
  • Mentored junior customer care representatives by sharing best practices, participating in joint calls or email exchanges to provide feedback and guidance as needed.
  • Contributed to team success through active participation in regular meetings focused on continuous improvement initiatives for customer service processes.
  • Facilitated timely order processing and delivery by liaising between customers, sales representatives, and logistics teams.

Corporate Group & Meeting Coordinator

BCD Travel
07.2019 - 03.2020
  • BNSF.
  • Created Cvent registration templates for registration for Town Hall Meetings.
  • Identified travel parameters, perform QC processes on arranged air travel.
  • Managed all aspects of the hotel room block, including attrition, additional rooms, and room list accuracy.
  • Communicated rooming details directly to hotel.
  • Planned offsite events, created and sent clear communications, printed materials and more.

Corporate Travel Consultant

BCD Travel
08.2018 - 07.2019
  • Sat Flex Team.
  • Support 15 different accounts with individual travel and group bookings.
  • Consistently chooses the correct BCD Travel tools and systems to complete requests.
  • Search and confirm domestic and complex international travel reservations for the customer.
  • Provide the customer with the required industry information, such as low fares, exchange costs and penalties.

Customer Service Advocate

Dialog Direct
06.2014 - 11.2018
  • Dispatch emergency roadside services for stranded customer’s vehicles, mobile homes, travel trailers, and motorcycles.
  • Find repair facilities for customers to take their vehicles.
  • Floor walk to assist new agents during their on the floor training.

Training Manager

Alpine Building Maintenance
11.2012 - 01.2014
  • Trained new custodians.
  • Performed fill-ins for custodians who could not make it to work.
  • Completed office inventory, and made supply purchases.
  • Resolved complaints from customers.
  • Performed inspections on buildings to ensure that custodians were doing their jobs correctly.
  • Performed one on one reviews with custodians to advise how they were doing in their assigned buildings.

Education

International Aviation & Travel Academy
Arlington, Texas
1995

Diploma - undefined

B Trimble Technical High School
Fort Worth, Texas
1993

Skills

  • Review of contracts
  • Territory Management
  • Analytical problem solver
  • Systems and software programs
  • Coaching and mentoring
  • Report preparation
  • Complaint resolution
  • Good listening skills
  • Professional telephone demeanor
  • Route dispatch
  • Staff education and training
  • Creative problem solving
  • Recordkeeping strengths
  • Travel arrangements
  • International travel
  • Corporate travel policies
  • Visa and passport assistance
  • Itineraries
  • Hotel reservations
  • Airline reservation systems proficiency

Timeline

Group Travel Specialist

Business Travel Consultant
08.2023 - 06.2025

Travel Consultant

Travel Search Network
06.2022 - 08.2023

B2B Customer Care Representative

Wayfair.com
10.2021 - 06.2022

Corporate Group & Meeting Coordinator

BCD Travel
07.2019 - 03.2020

Corporate Travel Consultant

BCD Travel
08.2018 - 07.2019

Customer Service Advocate

Dialog Direct
06.2014 - 11.2018

Training Manager

Alpine Building Maintenance
11.2012 - 01.2014

Diploma - undefined

B Trimble Technical High School

International Aviation & Travel Academy

Similar Profiles

CREATE PROFILE