Jennifer Matthews
Chicago,IL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
30
30
years of professional experience
Work History
Receptionist Clerk
Loyola University Medical Center
07.2015 - 05.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
USPS
05.1994 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Nurse Assistant
UIC Hospital
06.1989 - 11.1992
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
Master of Science - THEOLOGY
Dominion College
Seattle, WA05.2012
GED -
Kaplan College - Columbus
Columbus, OH05.1989
GED -
Malcolm X College
1900 W Jackson Blvd09.1987
Skills
- Expense Reporting
- Document Control
- Visitor Screening
- Mail Handling
- Filing Claims
- Appointment Booking
- Office Reception
- Sorting and Labeling
- Telephone Skills
- Outbound Calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist Clerk
Loyola University Medical Center
07.2015 - 05.2019
Sales Associate
USPS
05.1994 - 09.2012
Nurse Assistant
UIC Hospital
06.1989 - 11.1992
Master of Science - THEOLOGY
Dominion College
GED -
Kaplan College - Columbus
GED -
Malcolm X College
Similar Profiles
ISABELLE PRADEEPISABELLE PRADEEP
CV and Thoracic Transplant Stepdown RN at Loyola University Medical CenterCV and Thoracic Transplant Stepdown RN at Loyola University Medical Center
Imene MalloukaImene Mallouka
Registered Nurse, BMT at Loyola University Medical CenterRegistered Nurse, BMT at Loyola University Medical Center
ROSE SEGADELLI, BSN, RNROSE SEGADELLI, BSN, RN
Clinical Nursing Student at Loyola University Medical CenterClinical Nursing Student at Loyola University Medical Center
Reanna LoganReanna Logan
Surgical Technologist at Loyola University Medical CenterSurgical Technologist at Loyola University Medical Center
Darrius CovingtonDarrius Covington
Senior Product Manager (Co-Product Owner – Product, Revenue Team) at Farmer’s FridgeSenior Product Manager (Co-Product Owner – Product, Revenue Team) at Farmer’s Fridge