Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Donaldson

Charlotte,NC

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and benefits support. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail oriented and committed to professional development and growth.

Overview

5
5
years of professional experience

Work History

Business Operations Specialist

Spectrum Reach
01.2022 - Current
  • Facilitated all department new hire orientations while creating and implementing a lesson plan/course for billing processes that were enforced company wide.
  • Led and managed cross-functional projects from initiation to completion, ensuring timely delivery and alignment with business goals.
  • Demonstrated exceptional analytical skills by tracking and analyzing request data within Salesforce and other platforms, contributing to a considerable reduction in request completion times and a 15% increase in client satisfaction rates.
  • Implemented process improvements while serving as primary representative for the top three clients at Spectrum Reach, increasing client retention rates.
  • Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolutions which reduced error rates by 19% and improved overall process efficiency.

Benefits Verification Specialist

AmerisourceBergen
10.2020 - 02.2021
  • Achieved faster client response times by promptly addressing inquiries related to benefit eligibility and coverage details.
  • Assisted in the development of new benefits verification procedures, ensuring a smooth transition for team members during implementation stages.
  • Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes, which helped reduce compliance errors by 4%.
  • Established positive relationships with insurance carriers, streamlining communication channels when clarifying policy details or negotiating terms on behalf of clients.

Human Resources Management Intern

Trinity Healthcare
02.2019 - 06.2019
  • Supported managers with HR performance evaluation processes, improving overall employee productivity levels.
  • Collaborated with department heads to identify staffing needs and create effective recruitment strategies accordingly.
  • Conducted detailed analysis of compensation packages, ensuring equitable pay structures across departments.
  • Analyzed turnover rates within the company to identify areas requiring attention or improvement.
  • Organized various team-building events and activities to foster a positive company culture and improve communication among staff members.

Education

Bachelor of Science in Health Systems Management -

University of North Carolina At Charlotte
Charlotte, North Carolina
11.2019

Skills

  • Operational Efficiency
  • Workflow Optimization
  • Cost Reduction
  • Business Process Mapping
  • Verbal and written communication
  • Client Account Management
  • Interpersonal Skills
  • Data Analysis
  • Highly skilled in Excel
  • Strong Project Management
  • Operations Management
  • CRM and Salesforce proficiency

Timeline

Business Operations Specialist

Spectrum Reach
01.2022 - Current

Benefits Verification Specialist

AmerisourceBergen
10.2020 - 02.2021

Human Resources Management Intern

Trinity Healthcare
02.2019 - 06.2019

Bachelor of Science in Health Systems Management -

University of North Carolina At Charlotte

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Wesley Donaldson