Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Jennifer Maulden

Lacassine,LA

Summary

Results-driven Room Inspector at Coushatta Casino, skilled in room inspection and employee training. Enhanced guest satisfaction through effective problem-solving and quality control, achieving a notable increase in service ratings. Proven ability to collaborate across departments, ensuring efficient operations and maintaining high standards of cleanliness and safety. Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Room Inspector

Coushatta Casino
Kinder, LA
04.2022 - 04.2025
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Reported any damages or maintenance needs to the appropriate personnel.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Entered room inspection issues and discrepancies into property management system.
  • Responded promptly to customer complaints related to room conditions or services provided.
  • Taught cleaning procedures to housekeeping staff.
  • Practiced safe work habits and wore protective safety equipment.
  • Explained goals and expectations required of trainees.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Kept accurate records of inspection results using designated software systems.
  • Maintained a professional demeanor when dealing with guests and team members alike.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Assisted guests with requests by communicating with other team members.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Reported damage or theft of hotel property to management.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Maintained business cleanliness protocols by inspecting guest rooms.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Collaborated with other departments such as Housekeeping and Maintenance to ensure efficient operations.
  • Swept and damp-mopped private stairways and hallways.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Checked all doors, windows, walls, floors and ceilings for signs of wear or damage.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Replenished supplies such as towels, soap and tissue paper in each room according to established guidelines.
  • Checked quality of guest room restocking by reviewing toiletries, amenities, and furnishings.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Followed strict protocols regarding key control procedures when entering guest rooms.
  • Verified each completed room against standard plans to maintain consistency.
  • Adhered to all corporate policies and procedures while carrying out duties.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Delegated work to staff, setting priorities and goals.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Performed daily walkthroughs of assigned area to identify potential safety hazards or security risks.
  • Provided feedback on service performance issues to management staff when needed.
  • Communicated effectively with guests throughout their stay in order to provide a positive experience.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Managed team of employees, daily progress reports and overall project planning.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Communicated with maintenance team on damages to repair.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Operated equipment and machinery according to safety guidelines.

Room Attendant

Coushatta Casino
Kinder, LA
01.2018 - 04.2022
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Inspected furniture for damage or stains in between guest stays.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Communicated with maintenance team on damages to repair.
  • Delivered items requested by guests such as extra pillows or blankets in a timely manner.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Swept and damp-mopped private stairways and hallways.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Reported damage or theft of hotel property to management.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Monitored cleanliness of lobby, swimming pool and other common areas.

Education

General Studies

Roy High School
Roy, UT
05-1995

Some College (No Degree) - Business Administration and Management

Sowela Technical Community College
Lake Charles, LA

Skills

  • Room inspection
  • Cleaning procedures
  • Property management
  • Supply inventory
  • Employee training
  • Guest relations
  • Team supervision
  • Quality control
  • Customer service
  • Problem solving
  • Active listening
  • Employee engagement
  • Collaboration skills
  • Effective communication
  • Preventive Maintenance
  • Project management

Affiliations

i have a healthy balance of home /work life with 1 child married with thriving career in cyber security, 1 serving in the U.S. Army, and 2 more currently still in schooling. I have deep roots in the comminity and do my best to help whenever and wherever im needed

Accomplishments

  • while employed at coushatta i have been recognized for service excellence and proved my worth by being recruted from room attandant to room inspector

Timeline

Room Inspector

Coushatta Casino
04.2022 - 04.2025

Room Attendant

Coushatta Casino
01.2018 - 04.2022

General Studies

Roy High School

Some College (No Degree) - Business Administration and Management

Sowela Technical Community College

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