Dedicated professional, passionate about organizing, teaching, and leading through tough logistics. I do my best work as a liaison, facilitator, advocate or organizational coordinator. I have proven ability to work independently with limited supervision and with other department personnel. I am eager to meet challenges, research issues and support quality-driven initiatives.
Hi, I’m
Jennifer Maxwell
Milford,NH
Summary
Overview
8
years of professional experience
Work History
New Hampshire Braver Angels Alliance New Hampshire, NH
Alliance Co-Chair (Volunteer)
02.2022 - Current
Job overview
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with various organizations within community to create social awareness.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Supported special events and campaigns with coordinated social media engagement.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Moderated public and civil conversations between partisans on controversial topics.
- Assisted coach in organizing practices at home and away.
- Eliminated learning gaps and effectively instructed participants utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
- Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
Braver Angels New England AllianceNH, NH
Steering Committee Member (Volunteer)
09.2020 - 04.2022
Job overview
- Planned and executed public Alliance events to broaden reach and improve success of productive civil dialogue initiatives.
- Met with committee members to review and develop policies and business strategy.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and organizational policies.
- Trained and mentored new volunteers and steering members to maximize productivity.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Coordinated plans and specific event needs with internal personnel.
- Wrote social media content to increase engagement with customers.
- Collaborated with leadership to establish metrics, assessing event impact.
- Developed and wrote content for long-range planning documents, area plans and subcommunity plans.
- Oversaw strategic planning and fulfillment of promotional items to support events.
Cultural Connections CommitteeNashua , NH
Intern
05.2015 - 08.2015
Job overview
- Event planning, Community organizing, community development, and outreach.
- Gathered market research data and entered into Google Drive; Sheets to generate reports.
- Coordinated project files to support the committee chair and enhance team success.
- Collaborated cross-functionally to support business needs.
- Maintained vendor files and entered invoices.
- Organized events for 200+ attendees to raise money and increase company awareness.
- Liaised with management and instructors to receive constructive criticism for areas needing improvement.
Interware Development CoAmherst, NH
Sales Coordinator
10.2022 - 05.2023
Job overview
- Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
- Identified and proactively solved complex strategy problems that impacted sales management and business direction.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Input customer data into system, updating information regularly with changes to buying habits.
- Coordinated and finalized sales proposals to complete purchases.
- Developed and implemented new sales strategies to update product lines.
- Collaborated with Operations Manager to implement processes, identify and correct problems and document revisions for procedures.
- Collaborated with Sales Reps to implement processes, identify and correct problems and document revisions for procedures.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
- Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
Southern New Hampshire UniversityManchester , NH
Admission Processing Coordinator (Level 2)
05.2019 - 10.2022
Job overview
- Facilitated training, mentoring, and onboarding of new and current staff.
- Reviewed student's documents and communicated with other universities to obtain additional information to complete accurate paperwork and avoid delays.
- Documented office procedures and processes into Microsoft OneNote manuals for use by all administrative personnel.
- Organized training materials and user manuals to promote onboarding sessions.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Soulfest FestivalGilford, NH
Manager of Festival Cleanup (Volunteer)
01.2016 - 08.2022
Job overview
- Led projects for Soulfest music festival Setup and Teardown. Led and coordinated the festival cleanup crew.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Promoted employee safety awareness.
- Maintained ongoing system for development, recognition, and retention of volunteer crew.
- Studied existing procedures and policies to offer optimal leadership to employees and standard operations when standing in for absent managers.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Southern New Hampshire UniversityManchester , NH
Admission Processing Coordinator (Level 1)
06.2017 - 05.2019
Job overview
- I was responsible for building and maintaining electronic files for all incoming SNHU College of Online and Continuing Education students.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed and documented transactions in company database.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Arts from Public Administration
06.2021
University Overview
- Minor in Political Science
- Magna cum laude graduate
- 3.814 GPA
Nashua Community CollegeNashua , NH
Associate of Arts from Psychology
05.2016
University Overview
Skills
Technical Skills
- Salesforce
- Microsoft OneNote
- Ellucian Colleague
- Zoom, Teams, and Ring central
- Five9 Call Software
- Perceptive Content
- Microsoft Outlook
- Zoho One
- Heartland Payment Processing
- EB2Gov
Soft Skills
- Public relations
- Coaching skills
- Analytical thinking
- Staff training and development
- Business development
- Speaking
- Complex Problem-Solving
- Active Listening
- Social Perceptiveness
- Logistics
- Strategic, Coordination, and Event planning
- Time Management
- Conflict Resolution
- Facilitation
- Implementation
Personal Interest and Commitments
- Individual Empowerment - Coaching, training, encouraging others growth
- Community Economic Development
- Local Governmental Accessibility and Transparency
- Red Co-Chair of Braver Angel New Hampshire Alliance
- Moderator of an Online Community
- Online Church Community Liaison
- Worship Leader For Renew HOP Church
Interests
Interests
- Community Development
- Local Government
- Regional Planning
- Local Level Politics
- Public Administration
- Political Philosophy
- Bridging The Political Divide
- Strategic Development
- Discussion Moderation / Facilitation
Timeline
Sales Coordinator
Interware Development Co
10.2022 - 05.2023
Alliance Co-Chair (Volunteer)
New Hampshire Braver Angels Alliance
02.2022 - Current
Steering Committee Member (Volunteer)
Braver Angels New England Alliance
09.2020 - 04.2022
Admission Processing Coordinator (Level 2)
Southern New Hampshire University
05.2019 - 10.2022
Admission Processing Coordinator (Level 1)
Southern New Hampshire University
06.2017 - 05.2019
Manager of Festival Cleanup (Volunteer)
Soulfest Festival
01.2016 - 08.2022
Intern
Cultural Connections Committee
05.2015 - 08.2015
Southern New Hampshire University
Bachelor of Arts from Public Administration
Nashua Community College
Associate of Arts from Psychology