Jennifer May

• Managed team of eight HR professionals moving them from decentralized model into centralized HR People Center that provided immediate employee support via Zendesk.
• Effective utilization of TALENTS performance review portal to provide annual reviews of employee performance with constructive feedback of direct reports.
• Conducted weekly team and individual employee meetings to train and coach employees to successfully align with current company objectives.
• Reduced process gaps while supervising employees to achieve optimal productivity by development of all SOPs for tasks in centralized People Center ensuring standardized processes were routinely followed.
• Handled all actions related to unemployment from initial claim responses through appeal hearing process (wage audits, seasonal closings, layoffs, and terms). Reviewed and evaluated claim determinations and hearing decisions to secure best outcome for company.
• Assisted employees with tier 1 payroll issues related to accuracy of payments, policy questions, and PTO/sick accruals while maintaining strict confidentiality standards for sensitive employee information.
• Guided managers and employees on company policies, programs, and answered questions related to available company benefits.
• Administered company program to ensure legal compliance with labor law communications via required local, state, and federal postings. Conducted annual audits to ensure all active locations were part of subscription service for automatic poster updates.
• Developed comprehensive training document used across multiple teams for company ticket support system (Zendesk), ensuring employees utilized all capable functions available to offer efficient service to 18K+ employees within organization.
• Evaluated Zendesk forms and presented strategic improvement recommendations to upper management for more efficient ticket submissions.
• Maintained personnel files electronically and oversaw offsite document storage program.

• Provided high level administrative support and project management to HR in areas of benefits, compensation, recruiting, and employee relations.
• Maintained personnel records to establish accuracy and compliance with applicable regulations.
• Handled all actions related to unemployment from initial claim responses through appeal hearing process (wage audits, seasonal closings, layoffs, and terms). Reviewed and evaluated claim determinations and hearing decisions to secure best outcome for company.
• Worked closely with UI Claims Analyst to provide company responses to claims and Appeals Analyst through hearing/appeals process.
• Trained managers on process for completing state required separation notices (and immediate pay states) at time of separation.
• Answered questions from managers and employees about letters received from state unemployment offices to assist them in determining any actions needed.
• Conducted routine HR audits to ensure data accuracy in personnel files.
• Administered employee FMLA (and personal leave) leave requests manually in accordance with FMLA guidelines and company policy, maintaining compliance with regulations while providing necessary communications to all stakeholders.
• Ensured compliance with federal, state, and local labor laws through annual audits of 1,400+ locations. Added, closed, and updated addresses of locations as needed throughout contract year.
• Established and maintained positive relationships with external vendors for labor law posters, unemployment, backgrounds/MVRs, and LOA.
• Developed and maintained HR SharePoint site without prior experience or knowledge. Site was used by all credentialed employees (900+) in field and corporate locations.
• Administrator for company backgrounds/MVRs and drug screens. Maintained all compliance files as required. Daily processing of backgrounds and MVRs and issued required FCRA documents as required.
• ADD LABOR LAW INFO
• Administrator for applicant tracking system and assisted managers in candidate work-flow hiring process.
• Project leader for implementation and training of Kronos Leave Management and development of LOA policies for company.

• Helped Risk Manager produce timely reports analyzing driver safety data for Safety Incentive Award program for 400+ drivers across country.
• Ensured timely reporting of all workers' compensation injuries, fleet accidents, property and general liability claims in accordance with all local, state, and federal laws.
• Ensured all local and state forms required by law were completed timely and properly executed.
• Assisted property, fleet and injury claim adjusters with necessary reports, status updates, reports, form completions, etc.
• Worked closely with injury claims adjusters to ensure all medical notes, work status notes, injured worker communications, and medical bills were properly provided and processed.
• Communicated with injured workers making sure they understood injury claim process, benefits available to them while not working, and company's goal to return them to work.
• Trained location managers on all accident reporting requirements of company and their applicable state.
• Maintained data base of all state required WC coverage posters and required state forms, and updated them annually. Conducted random audits for compliance.
• Handled all actions related to unemployment from initial claim responses through appeal hearing process (wage audits, seasonal closings, layoffs, and terms). Reviewed and evaluated claim determinations and hearing decisions to secure best outcome for company.
• Conceptual design of and development of SharePoint application to automate all claim reporting and communication of claim reporting (email automation) to increase incident reporting efficiency.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Built strong relationships with internal and external candidates to ensure positive hiring experience.
• Managed high-volume requisitions in timely manner to meet company staffing needs efficiently.
• Collaborated with hiring managers to understand job requirements and expectations.
• Created engaging job postings that accurately reflected position requirements while showcasing company culture.
• Developed recruiting strategies to identify qualified candidates and build network of referrals from high schools and colleges.
• Organized job fair events that attracted diverse talent pools, increasing company's reach within local communities.
• Collaborated with field managers to address specific recruitment challenges and develop tailored solutions.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Handled all actions related to unemployment from initial claim responses through appeal hearing process (wage audits, seasonal closings, layoffs, and terms). Reviewed and evaluated claim determinations and hearing decisions to secure best outcome for company. Improved "win rate" to 95% (from 88%) saving company millions in future exposure.

Eight years recruiting background in temporary staffing industry with focus on light industrial workers and forklift drivers. Six years management experience overseeing daily operations ensuring financial goals were met.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions and satisfaction ratings by enhancing service quality and resolving client issues promptly for business retention.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Complied with regulatory guidelines and requirements.
• Handled all actions related to unemployment from initial claim responses through appeal hearing process (wage audits, seasonal closings, layoffs, and terms). Reviewed and evaluated claim determinations and hearing decisions to secure best outcome for company. Maintained 97% "win rate".
• Completed safety audits at new client sites to determine safety focus aligned with company objectives. Completed quarterly safety audits with existing clients to maintain mutual safety goals.
• Developed customizes orientation plans for various sites to include client specific safety requirements and polices.