Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer May

Denver,CO

Summary

Developed strong organizational and problem-solving skills within fast-paced office environment. Excel in managing workflows, coordinating tasks, and ensuring smooth operations. Seeking to transition into new field where these transferrable skills can contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Operations Assistant/Relationship Manager and Healthcare Coordinator

Team Select Health Care
05.2025 - Current
  • Responsible for coordinating care and operations for a patient population in an office relating to Long term Home Health and PDN Division.
  • Ensures the needs of the agency and patients are met through appropriate scheduling, staffing, recruiting and hiring.
  • Establishes insurance eligibility and proper authorizations.
  • Works closely with the Director of Nursing, Case Managers, and field staff to coordinate operations and critical care.
  • Guarantees accurate processing of payroll through verification with clinical staff.
  • Assists the Director of Operations in obtaining financial goals.
  • Maintains rapport with Clients and employees; as well as effectively promotes harmonious interpersonal relationships.
  • Maintains confidentiality of all employees, patient/client PHI and company issues.
  • Scheduling out Medicaid Clients to End of Episodes to provide coverage.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Provided administrative support with accurate document preparation and data entry.

Scheduling Coordinator and Payroll Liaison (Skilled Nursing Facility)

Contractor
04.2023 - 05.2025
  • Ensures the facility is optimally staffed 7 days per week - 24 hours per day.
  • Maintains all Human Resources Records and maintains all Employee records, as well as all Certifications and Licenses.
  • Develops and maintains nursing staff schedules considering workload, qualifications, regulation compliance and staff preferences.
  • Collaborates with the nursing leaders to optimize staffing make up and budget impact including full-time, part-time and per diem resources.
  • Handles scheduling conflicts, last-minute adjustments, and replacements as needed.
  • Maintains accurate records of staff attendance, PTO, vacations, and schedule changes.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.

Staffing Coordinator-Skilled Nursing Facility and Assisted Living

Christian Living Communities
04.2023 - 08.2024


  • Responsible for all upcoming staff PTO and found reasonable coverage.
  • Project Management skills used for rolling out a new Scheduling Platform.
  • Maintaining accurate and precise schedules for the employees.
  • Monitoring and adjusting schedules as needed.
  • Communicating schedule changes to appropriate team members and staff as needed.
  • Retaining bonus log for staff picking up shifts, as well as maintained call out logs.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.

Radiology Scheduler/Patient Scheduler

Littleton Adventist Hospital
09.2021 - 03.2023
  • Creating and upholding Provider schedules to see patients daily and communicated the schedule to the nursing team as well as the Physicians assigned that day.
  • Constructing and maintaining admission and discharge information for each patient.
  • Assisting in scheduled scans (X-rays, Barium Studies, CTs, MRIs) for each patient in hospital per request
  • Informing all essential staff of cancellations & no-shows plus completing all required documentation.
  • Monitoring the physicians' daily schedules.
  • Conducting daily review of schedule status for the remainder of the week and the following two weeks.
  • Utilizing cancellation list to fill scheduling gaps.
  • Verifying insurance information is in the EHR correctly, active, and in-network.
  • Scheduling surgeries and Biopsies for the hospital.
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
  • Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
  • Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
  • Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
  • Supported clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
  • Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
  • Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.

Patient Care Coordinator and Scheduling

Carbon Health Urgent Care
12.2021 - 09.2022
  • Accurately checking patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts.
  • Maintaining patient flow.
  • Providing positive patient relations.
  • Preparing the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
  • Greeting patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
  • Registering patients, update patient records, verify insurance accurately and timely, and check patients out.
  • Determining, collecting, and processing patient payments and address collection and billing issues.
  • Responding promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
  • Balancing daily patient charges (cash, check, credit cards) against system reports.
  • Complete closing procedures by preparing closing documentation and submitting required reports.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.

Education

Bachelor's of Science - Business-Healthcare Administrator

Washington Governors University
08.2025

Bachelor's of Science - Business-Healthcare Administrator

Missouri State University
12.2008

Skills

  • Positive attitude
  • Attention to detail
  • Professional and friendly
  • Customer support
  • Operational reporting
  • Workflow optimization
  • Administrative support
  • Work Planning and Prioritization
  • Clerical support
  • Organizational management
  • Inventory management
  • MS office
  • Document preparation
  • Hiring and training
  • Recordkeeping
  • Employee scheduling
  • Performance monitoring
  • Delegating work
  • Onboarding and orientation
  • Schedule coordination
  • Performance tracking
  • Policy writing

Timeline

Operations Assistant/Relationship Manager and Healthcare Coordinator

Team Select Health Care
05.2025 - Current

Scheduling Coordinator and Payroll Liaison (Skilled Nursing Facility)

Contractor
04.2023 - 05.2025

Staffing Coordinator-Skilled Nursing Facility and Assisted Living

Christian Living Communities
04.2023 - 08.2024

Patient Care Coordinator and Scheduling

Carbon Health Urgent Care
12.2021 - 09.2022

Radiology Scheduler/Patient Scheduler

Littleton Adventist Hospital
09.2021 - 03.2023

Bachelor's of Science - Business-Healthcare Administrator

Missouri State University

Bachelor's of Science - Business-Healthcare Administrator

Washington Governors University

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