Jennifer Maya
New York
Summary
Experienced Property Management Leader with 8 years managing residential and commercial portfolios in NYC. Proven success in multi-site operations, capital projects, team leadership, and Local Law compliance. Dedicated to delivering exceptional customer and resident experiences through proactive communication and service excellence. Skilled in budgeting, financial oversight, vendor management, and regulatory compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Portfolio Property Manager
Manhattan Skyline Management Corp
11.2024 - Current
- Oversee daily operations of a portfolio of 7+ commercial and residential buildings, maximizing asset value through strategic maintenance programs, operational expense control, and execution of capital improvements.
- Manage compliance projects including Local Law 11 façade inspections, Local Law 126 parapet restorations, Local Law 88 lighting upgrades, and Local Law 97 emissions compliance planning.
- Lead major capital improvement projects, including roof replacements, boiler upgrades, and common area renovations.
- Directed over 100 full apartment renovations and multiple commercial space buildouts, ensuring timely delivery within budget through effective contractor coordination.
- Oversee resolution of HPD, ECB, and DOB violations, maintaining compliance through proactive inspections and remediation.
- Supervise building staff performance, training, and goal alignment, ensuring adherence to company policies and union agreements.
- Foster tenant satisfaction and retention through proactive communication, exceptional customer service, and timely resolution of maintenance requests.
- Conduct regular property inspections, manage vendor contracts, and ensure property standards are consistently met.
- Assist with financial reporting, operating budgets, and capital expenditure forecasting for ownership and senior management.
Assistant Portfolio Manager
First Service Residential
02.2020 - 06.2024
- Oversaw a portfolio of 15 buildings (900 units) in Manhattan and Queens, supervising daily operations, maintenance teams, and compliance initiatives.
- Managed 32BJ union staff, ensuring efficient operations and staff development.
- Led capital improvement projects, including Local Law 11, Local Law 87, mechanical upgrades, and facade restorations.
- Developed and monitored annual budgets, analyzed financial reports, and implemented cost-saving initiatives.
- Fostered resident satisfaction through proactive complaint resolution, service excellence, and community engagement programs.
Assistant Community Manager
Rose Associates
01.2017 - 02.2020
- Managed day-to-day operations of four luxury properties (1,000+ units), ensuring operational efficiency and high resident satisfaction.
- Developed and executed marketing and leasing strategies, surpassing occupancy and revenue targets.
- Oversaw vendor relationships, maintenance operations, and capital projects to uphold superior property standards.
- Spearheaded resident engagement programs and bespoke customer service initiatives, increasing retention rates to 98%.
Real Estate Assistant and Sales Agent
Douglas Elliman
01.2014 - 12.2016
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
Customer Sucess Specialist
HotelsPro
02.2013 - 04.2014
- Managed a portfolio of B2B travel agency clients, ensuring seamless onboarding, product training, and adoption of HotelsPro’s booking platform.
- Built and nurtured long-term client relationships, proactively addressing inquiries, resolving booking issues, and ensuring high customer satisfaction.
- Collaborated with sales and account management teams to support upselling of HotelsPro services, driving revenue growth within assigned accounts.
- Analyzed client usage patterns and provided tailored solutions to maximize platform efficiency and booking volume.
- Acted as a liaison between clients and internal technical teams to troubleshoot platform issues and ensure timely resolutions.
- Tracked KPIs such as client satisfaction scores, booking success rates, and support ticket resolution times to measure performance.
Education
Bachelor of Science -
William Paterson University
New Jersey - Online Campus01.2026
International Business Certificate -
The University of New Mexico
New Mexico - Online08.2017
Real Estate Salesperson License -
Ivy Real Estate School
New York, NY12.2011
Skills
- Multi-Site Operations
- Staff Leadership
- Budget & Financial Oversight
- Marketing & Leasing Strategies
- Vendor Management
- Compliance
- Resident Retention
- Customer Experience
- Project Management
- Client Relations
- Yardi Voyager
- MRI Software
- BuildingLink
- Onsite
- Zendesk
- AvidXchange
- Performance reporting
- Maintenance coordination
- Lease administration
- Marketing and advertising
- Business development
- Contract negotiation
- Trilingual (English, Spanish, Portuguese)
Certification
- Real Estate Salesperson License — Ivy Real Estate School
- International Business Certificate — Ivy Real Estate School
- Cyber Security, 2024 — William Paterson University
Timeline
Portfolio Property Manager
Manhattan Skyline Management Corp
11.2024 - Current
Assistant Portfolio Manager
First Service Residential
02.2020 - 06.2024
Assistant Community Manager
Rose Associates
01.2017 - 02.2020
Real Estate Assistant and Sales Agent
Douglas Elliman
01.2014 - 12.2016
Customer Sucess Specialist
HotelsPro
02.2013 - 04.2014
Bachelor of Science -
William Paterson University
International Business Certificate -
The University of New Mexico
Real Estate Salesperson License -
Ivy Real Estate School
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