Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Mayner

Burleson

Summary

Results-driven Associate Manager with a strong focus on customer service excellence and team leadership. Proven ability to enhance workflow efficiency and resolve customer issues promptly, ensuring high satisfaction rates.

Overview

16
16
years of professional experience

Work History

Associate Manager

Kroger Marketplace
Burleson
07.2016 - Current
  • Supervised daily operations to ensure efficient store performance.
  • Trained and mentored staff on customer service best practices.
  • Developed schedules to ensure adequate staffing during peak hours.
  • Managed daily workflow of team members to meet organizational goals.
  • Implemented customer service standards across all departments in the organization.
  • Monitored customer complaints and provided timely solutions to improve customer experience.
  • Tracked project milestones and communicated updates to stakeholders.
  • Ensured compliance with company regulations, laws, and safety standards.

Team Leader

Target
Colorado Springs
03.2015 - 09.2015
  • Addressed customer inquiries and resolved issues promptly.
  • Scheduled staff shifts to optimize coverage during peak hours.
  • Conducted team meetings to communicate updates and gather feedback.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Home Care

Self-employeed
Junction City
04.2009 - 03.2015
  • Organized and maintained household environments for cleanliness and safety.
  • Completed day-to-day duties accurately and efficiently.
  • Coordinated transportation for medical appointments and community outings.
  • Managed daily schedules and provided transportation to and from school and activities.
  • Managed multiple banking accounts to ensure sufficient funds for monthly bills and community activities.

Education

Bachelor of Science - Business Administration

Kansas State University
Manhattan, KS
05-2009

Skills

  • Customer service excellence
  • Team leadership
  • Staff development
  • Workflow efficiency
  • Regulatory adherence
  • Strategic planning
  • Conflict resolution

References

References available upon request.

Timeline

Associate Manager

Kroger Marketplace
07.2016 - Current

Team Leader

Target
03.2015 - 09.2015

Home Care

Self-employeed
04.2009 - 03.2015

Bachelor of Science - Business Administration

Kansas State University

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