Jennifer Mayo
Santa Ana,CA
Summary
Dedicated Behavior Technician with proven skills in behavior intervention, social skills training, and bilingual communication. Committed to enhancing students' independence and well-being through effective support and collaboration.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Behavior Technician
Amergis
Santa Ana, California
12.2023 - Current
- Implemented behavior intervention plans for individuals with diverse needs.
- Collected and analyzed data to monitor client progress and inform intervention strategies.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Reinforced positive behaviors through targeted rewards and praise to enhance client engagement.
- Developed self-help skills in clients through hands-on guidance and practice.
- Assisted with building life and social skills useful for everyday activities and interactions.
Team Member
Macys Department Store
Costa Mesa, California
12.2020 - 08.2021
- Maintained clean, organized sales floor, enhancing customer experience and accessibility.
- Assisted customers in locating specific items, improving shopping satisfaction.
- Supported customers in fitting rooms, facilitating informed purchase decisions.
- Managed register operations to ensure efficient transactions.
- Communicated effectively with customers in Spanish, English, and American Sign Language.
- Addressed customer inquiries and guided them to mall store locations.
Team Member
Jamba Juice
Costa Mesa, California
06.2019 - 09.2019
- Guided customers in menu selection and resolved inquiries to enhance their experience.
- Prepared fresh smoothies and juices based on customer orders.
- Operated blending and juicing equipment with safety and efficiency.
- Coordinated with team members to maintain efficient service flow during peak hours.
- Maintained cleanliness and organization of workstations and equipment.
- Stocked ingredients and supplies to meet daily operational needs.
- Processed cash transactions promptly at the register, ensuring accurate financial handling.
Education
Bachelor of Science -
California State University, Fullerton
Fullerton, CA05-2024
Associate of Arts -
Irvine Valley College
Irvine, CA07-2021
High School Diploma -
Godinez Fundamental High School
Santa Ana, CA05-2019
Skills
- Behavior intervention
- Social skills training
- Self-help skills support
- Goal attainment
- Relationship building
- Active listening
- Team collaboration
- Problem-solving
- Critical thinking
- Attention to detail
- Organizational multitasking
- Multilingual support
Languages
Spanish
Native/ Bilingual
American Sign Language
Native/ Bilingual
Timeline
Behavior Technician
Amergis
12.2023 - Current
Team Member
Macys Department Store
12.2020 - 08.2021
Team Member
Jamba Juice
06.2019 - 09.2019
Bachelor of Science -
California State University, Fullerton
Associate of Arts -
Irvine Valley College
High School Diploma -
Godinez Fundamental High School