Jennifer Mayoral
Round Rock
Summary
Resourceful and dedicated sales and marketing administrative professional with over 7 years of experience fueling business growth and enhancing customer satisfaction. Expertise in customer relationship management, strategic planning, and effective communication. Highly adaptable and committed to continuous learning, with a strong focus on driving consistent, measurable results.
Overview
8
8
years of professional experience
Work History
Remote Sales & Marketing Representative
Alliance Safety and Fire LP
Round Rock
06.2022 - 06.2025
- Executed targeted independent marketing routes, distributing branded materials and engaging property managers and business owners face-to-face to generate qualified leads.
- Consistently exceeded daily outreach goals by selecting high-traffic locations and tailoring sales messages to each potential client’s needs.
- Maintained detailed documentation of client visits and conversations to plan effective follow-ups and efficiently cover the sales territory.
- Represented the company at regional industry events, building relationships that generated leads and business referrals.
- Promoted from marketing to sales due to strong performance and proven ability to close deals.
- Managed the full sales process for fire extinguisher products and inspection services, including needs assessment, proposal delivery, contract negotiation, and service coordination.
- Increased revenue by offering personalized compliance solutions, upselling inspection and maintenance services, and providing attentive post-sale support.
- Worked closely with operations and customer service teams to ensure smooth, timely service and prompt resolution of client inquiries.
Sales Administrative Assistant
Artemis Cabinetry
Austin
11.2019 - 05.2022
- Provided administrative support across multiple departments, enhancing coordination and streamlining business operations.
- Supported sales efforts by managing customer inquiries, facilitating order processing, and ensuring prompt resolution of discrepancies to improve customer satisfaction and retention.
- Acted as a point of contact for clients, fostering strong relationships through timely communication and personalized service.
- Monitored inventory using sales and purchase data to reduce material shortages, and support uninterrupted sales cycles.
- Scheduled and tracked project milestones using project management tools, ensuring on-time delivery and exceeding client expectations.
- Worked with internal teams and external vendors to align production timelines with client needs, facilitating smooth order fulfillment and driving repeat business.
Bilingual Customer Service Representative
Ibex
Austin
07.2017 - 10.2019
- Resolve inquiries related to coordination of benefits by reviewing member eligibility, enrollment records, third-party coverage, and supporting claim documentation.
- Provide accurate guidance to members and dental providers regarding plan coverage, benefit utilization, claim adjudication, and prior authorization requirements.
- Assisted members in accessing covered dental services by locating in-network providers and processing primary care dentist (PCD) assignments based on plan requirements and network availability.
- Manage inbound and outbound communications via multiple platforms, including phone, email, web portals, and live chat, ensuring professional and empathetic customer service.
- Researched and reviewed member and provider concerns to resolve issues quickly and accurately while following policy and compliance guidelines..
- Maintain comprehensive and compliant documentation of all customer interactions using internal CRM or ticketing systems.
- Consistently meet or exceed performance metrics, including quality assurance, average handle time, and customer satisfaction benchmarks.
- Adhere to all HIPAA regulations, client protocols, and standard operating procedures to ensure data security and service consistency.
- Worked with leadership and other departments to identify trends, report issues, and suggest enhancements to service delivery and process efficiency.
Education
High School Diploma -
Stony Point High School
Round Rock, TX06.2017
Skills
- Customer Service & Client Relationship Management
- Sales & Lead Generation
- Inventory Management & Supply Coordination
- Project Coordination & Scheduling
- Insurance Verification & Benefits Coordination
- Administrative & Clerical Support
- Data Entry & Documentation Accuracy
- Strong Verbal and Written Communication
- Bilingual (English/Spanish)
- Organized & Detail-Oriented
- Adaptable & Quick Learner
- Team Collaboration & Cross-Functional Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Skills And Tools
Fluent in English and Spanish, Microsoft Office (Word, Excel, Outlook), Netsuite, Fishbowl, ASANA, 2020, Open Dental, Customer service, Sales, Inventory management, Project coordination, Insurance verification, Clerical support, Scheduling, Data entry, Adaptable, Organized, Strong communication, Team-oriented, Fast learner
Timeline
Remote Sales & Marketing Representative
Alliance Safety and Fire LP
06.2022 - 06.2025
Sales Administrative Assistant
Artemis Cabinetry
11.2019 - 05.2022
Bilingual Customer Service Representative
Ibex
07.2017 - 10.2019
High School Diploma -
Stony Point High School
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