Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mayou

Clinton,MA

Summary

Experienced and results-driven Human Resources professional with a proven track record of delivering strategic HR solutions that drive organizational success. Adept at all aspects of HR management, including talent acquisition, employee relations, performance management, training and development, and HR compliance. Skilled in building and nurturing strong employer-employee relationships, fostering a positive workplace culture, and implementing innovative HR initiatives to enhance employee engagement and retention. Strong communicator and problem solver with a passion for creating workplaces where both employees and organizations thrive. Key Qualifications: Team player Recruitment and Talent Acquisition Employee Development and Training HR Policy Development and Implementation Employee Relations and Conflict Resolution Benefits Administration and Compensation Diversity and Inclusion Initiatives HRIS (Human Resources Information System) Proficiency Strong Communication and Interpersonal Skills Able to prioritize tasks as they arise Ability to work in a fast-paced environment Understand daily tasks and learn quickly as possible Maintain relationships with employees on all levels

Overview

10
10
years of professional experience

Work History

HR Generalist I

Jabil Healthcare
02.2023 - Current
  • Utilize talent sourcing tools to recruit and screen applicants for hourly production roles
  • Schedule interviews of hourly applicants with production area managers
  • Schedule pre-employment screening for medical and background checks
  • Partner with area managers and payroll to extend offers of employment to hourly candidates
  • Schedule and coordinate training and education activities for New Hire Orientation
  • Facilitate all onboarding activities for new hires
  • Manage attendance call out and tracking system to include LOA, sick leave, and other absences
  • Interpret, apply, and enforce discipline activities in relation to attendance and progressive discipline policy
  • Conduct investigations for employee disputes and present evidence to leadership for decision making process
  • Employee record documentation, filing and retention
  • All other duties as assigned
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.

HR Administrator

Jabil Healthcare
11.2018 - 02.2023
  • Recruit, interview, and onboard candidates following policies procedures including background checks, E-Verify Screens
  • Lead the New Hire Orientation sessions, and onboarding processes
  • Maintain accurate team member files
  • Revise new hire packets to increase the speed of internal paperwork processing
  • Reconciled and processed expense reports, budgets and filing systems
  • Reporting specialist
  • Creates and maintains employee personal files (electronic & physical)
  • Reconciled and processed expense reports, budgets and filing systems
  • Communicates, distributes, and implement changes to all employees
  • Resolving payroll discrepancies and answering any employee payroll inquiries
  • Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions, and saving deductions
  • Sending job offer and recruiting emails, and answering inquiries related to compensation and benefits
  • Collaborating with management for identifying future staffing needs

Patient Access Representative & Reception

UMass Hospital
11.2014 - 03.2019
  • Obtains patient signatures, and update insurance information when necessary
  • Performs billing and bookkeeping functions, including collection of co-payments, and providing receipts and posting and balancing daily sheets for day end reconciliation
  • Prepare medical records, while verifying enrollment and co-payment of HMO members
  • Obtains consent for medical treatment and release of medical records
  • Accurately perform data entry input daily
  • Perform in an organized, efficient manner to ensure orderly flow of patients moving in and out of medical facility
  • Answer phones and operate switchboard routinely
  • Greet visitors warmly to ensure a comfortable visit.

HR Clerk/Receptionist

Nypro – A Jabil Company
08.2016 - 11.2018
  • Operate system switchboard as Receptionist Backup to relay incoming, outgoing, and internal calls
  • Greet visitors and vendors as Receptionist Backup
  • Process incoming and post outgoing mail
  • Sort external and interoffice mail to proper mailboxes for all Clinton campus
  • Follow mail room delivery/pickup schedule
  • Maintain postage supplies and oversee the cleanliness of the mailroom
  • Investigate avenues for improving mail delivery and efficiency
  • Operate badge printer for entire Clinton campus
  • Comply and follow all procedures within the company security policy
  • Order HR Supplies
  • Assist/Coordinate in planning of employee/company activities
  • Assist Human Resources Department with clerical tasks requiring a high level of Confidentiality
  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
  • May perform other duties and responsibilities as assigned.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Observational Sitter

Nashoba Valley Medical Center
01.2015 - 07.2017
  • To assist in maintaining a safe environment for patients under the direction of a licensed nurse
  • Ensuring a physically and emotionally stable environment for patients and families
  • Demonstrate appropriate knowledge regarding growth and development in communication with patients
  • Accurately identifying patients by two forms of identification
  • Treating patients, visitors, employees in a respectful and pleasant manner.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.

Cashier/Customer Service

Dunkin Donuts
11.2013 - 11.2014
  • Preparing orders for customers daily
  • Maintain a clean and functional work environment
  • Answer all questions and inquiries accurately from customers
  • Make sure to maintain stability and smooth operation with other employees.

Education

High School Diploma -

Goodrich Academy
Fitchburg, MA
05.2014

Skills

  • Employee Programs
  • Risk Management
  • Manager Coaching and Training
  • Team Bonding
  • New Employee Orientation
  • Report Generation
  • Change Implementation
  • File and Records Management
  • Compensation and Benefits
  • Employment Law Knowledge
  • Termination Procedures
  • Employee Relations
  • HRIS Applications
  • In-Depth Knowledge of HR Compliance
  • Succession Planning
  • Employee Recruitment
  • Workers' Compensation
  • Benefits Administration
  • Team Collaboration
  • Microsoft Office
  • Offboarding
  • Recruitment

Timeline

HR Generalist I

Jabil Healthcare
02.2023 - Current

HR Administrator

Jabil Healthcare
11.2018 - 02.2023

HR Clerk/Receptionist

Nypro – A Jabil Company
08.2016 - 11.2018

Observational Sitter

Nashoba Valley Medical Center
01.2015 - 07.2017

Patient Access Representative & Reception

UMass Hospital
11.2014 - 03.2019

Cashier/Customer Service

Dunkin Donuts
11.2013 - 11.2014

High School Diploma -

Goodrich Academy

Similar Profiles

CREATE PROFILE
Jennifer Mayou