Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jennifer Mazariego

Pomona,NY

Summary

  • Enthusiastic Manager recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers. Comfortable using technology tools such as mobile applications, and scanners. Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.

Overview

7
7
years of professional experience

Work History

Online Shopping Manager

Stop & Shop
West Haverstraw , NY
09.2021 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Reconciliation

Stop & Shop
West Haverstraw, NY
04.2020 - Current
  • While maintaining the Online Pick-up department, I also would fulfill this job title.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Matched purchase orders with invoices and recorded necessary information.
  • Tracked funds, prepared deposits and reconciled accounts.

Cashier Department Manager

Stop & Shop
West Haverstraw, NY
09.2018 - 09.2021
  • Delegated tasks to team member to overall optimize productivity.
  • Conducted price checks for cashiers and customer service members
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Consistently managed 20-person staff, effectively resolving issues.
  • Collaborated with Store Manager and Customer Service Manager to improve customer service processes and support structures company-wide.

Customer Service Representative

Stop & Shop
West Haverstraw, NY
06.2018 - 09.2018
  • After a few months working as cashier at Stop & Shop, I was promoted to work as a Customer Service Representative.
  • Where I was able to maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier

Stop & Shop
West Haverstraw, NY
04.2018 - 06.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs..

Education

BBA - Business Administration

SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NY
01.2022

Bachelor of Arts - Business Administration

Rockland Community College
Suffern, NY
05.2020

Skills

  • Organization and Planning
  • Accurate Money Handling
  • Attention to Detail
  • Customer Service
  • Technical Proficiency
  • Time Management
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Staff Supervision
  • Spanish Fluency
  • Punctual and Hardworking

Accomplishments

  • Graduated a semester early with a 3.7 GPA
  • Associate of the Month in 2020 in December, following my hard work in assisting and managing the frontend.
  • Associate of the year in 2022, following my promotion as Online Pickup Manager for exceling in management position.

Languages

Spanish
Native or Bilingual

Timeline

Online Shopping Manager

Stop & Shop
09.2021 - Current

Reconciliation

Stop & Shop
04.2020 - Current

Cashier Department Manager

Stop & Shop
09.2018 - 09.2021

Customer Service Representative

Stop & Shop
06.2018 - 09.2018

Cashier

Stop & Shop
04.2018 - 06.2018

BBA - Business Administration

SUNY College of Agriculture And Technology At Cobleskill

Bachelor of Arts - Business Administration

Rockland Community College

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Jennifer Mazariego