Jennifer Mazariego
Rhome
Summary
Experienced with managing patient records and administrative tasks in healthcare settings. Utilizes effective communication and organizational skills to ensure seamless operations. Knowledge of healthcare regulations and patient confidentiality, ensuring compliance and accuracy.
Overview
5
5
years of professional experience
Work History
Patient Administration Specialist
Texas Health
02.2025 - 08.2025
- Processed patient registrations efficiently, ensuring accuracy in demographic and insurance information.
- Coordinated appointment scheduling for multiple departments, optimizing patient flow and reducing wait times.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction and understanding.
- Maintained comprehensive medical records, ensuring compliance with regulatory standards and confidentiality protocols.
- Executed billing and payment processing tasks, ensuring timely collection and reconciliation of payments.
- Managed insurance verification processes, verifying coverage details to expedite patient care and reduce claim denials.
- Supported office operations by managing incoming correspondence, prioritizing tasks for timely responses.
- Assisted in the development of patient education materials, promoting informed decision-making regarding healthcare options.
- Collaborated with insurance representatives to resolve claim issues, advocating for patient interests throughout the process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Administrative Medical Clerk
ECI
02.2023 - 07.2024
- Participated in periodic training sessions to stay current on best practices within the field of medical administration.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Demonstrated commitment to ongoing professional development by attending industry conferences and seminars, applying new knowledge to enhance job performance.
- Improved record-keeping accuracy by regularly auditing files for completeness and updating information as needed.
- Streamlined patient registration process by implementing efficient filing and data management systems.
- Collaborated with team members to streamline workflows, resulting in improved overall office productivity.
- Reduced appointment backlogs through effective scheduling and follow-up procedures.
- Managed incoming calls efficiently while maintaining a professional demeanor under pressure from high call volumes or challenging situations.
Call Center Representative
HSC Health
03.2021 - 01.2022
- Provided clear and accurate information to customers regarding health services and programs.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction with support received.
- Documented customer interactions in database systems, maintaining data entry accuracy and integrity.
- Collaborated with team members to enhance service delivery and streamline call handling processes.
- Adapted to new software systems quickly, facilitating seamless navigation during customer interactions.
- Conducted follow-up calls to ensure customer needs were met and issues were resolved.
- Maintained professional composure while handling challenging calls, fostering positive customer relationships.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Medical Receptionist
Americas Best Contacts And Eyeclasses
05.2020 - 03.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Education
Medical Assistance - Medical Assistance
CHCP
Fort Worth, TX12-2023
High School Diploma -
Haltom High School
Haltom City, TX05-2019
Skills
- Organizational growth
- HIPAA compliance
- Effective communication
- Professionalism and ethics
- Patient scheduling expertise
- Appointment coordination
- Resourcefulness and initiative
- Medical records management
- Medical coding
- Healthcare billing
- Stress management techniques
- Medical terminology proficiency
- Patient registration experience
- Patient care
- Insurance verification
- Verbal and written communication
- Follow-up skills
- Payment processing
- Administrative support
Languages
Spanish
Full Professional
Timeline
Patient Administration Specialist
Texas Health
02.2025 - 08.2025
Administrative Medical Clerk
ECI
02.2023 - 07.2024
Call Center Representative
HSC Health
03.2021 - 01.2022
Medical Receptionist
Americas Best Contacts And Eyeclasses
05.2020 - 03.2021
Medical Assistance - Medical Assistance
CHCP
High School Diploma -
Haltom High School