Jennifer Mazzanti
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Marketing/estimator
Servpro
01.2023 - Current
- Position involving the use of all problem solving, customer service and client buildup via social media, completing estimates for job and submit to insurance companies
- Use marketing websites to gather information on potential clients
- Speak with potential clients about our products throughout different meetings, and emails
- Gain clients' trust and respect for future services within our company
- Xactimate training, Xactanalysis training, MICA training, YEXT training
- Proficient in Power point, Excel and Word.
Store Manager/ Hair Stylist
Sport Clips
01.2013 - 01.2023
- Position involving the use of all managerial skills- including problem solving, scheduling, employee management, payroll, supply ordering/oversite
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Schedule appointments for customers as needed and provide flexibility
- Organize weekly schedules for over 10 employees and navigate through any issues or needs of said employees
- Trained in the use of Windows Excel, Word, and Office for all managerial duties
- Oversee and organize all matters of payroll as well as resolve any issues of payroll for employees
- Proficient at multitasking managerial duties along with being an on the floor stylist
- Directly handle all necessary cash deposits along with full control and oversight of branch business expenses
- Was promoted to store manager in 2018, stores income doubled inside of a year after my oversight.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
BDC Assistant/Phone Operator/Cashier
Peruzzi Automotive
01.2006 - 01.2013
- Position involving all customer service duties including problem solving, forwarding calls, and schedule appointments
- Answering multi line phone system for customer service and forwarded all calls to necessary departments
- Schedule appointments for customers, service department, and sales department
- Assist all customers and help resolve any problems that may arise.
Education
Received Pennsylvania Cosmetologist License
College prep courses -
Bucks County Technical High School
01.2006
Skills
- Teamwork Abilities
- Critical Thinking
- Problem Solving
- Attention to Detail
- Software Proficiency
- Decision Making
- Time Management
- Client Relations
Timeline
Marketing/estimator
Servpro
01.2023 - Current
Store Manager/ Hair Stylist
Sport Clips
01.2013 - 01.2023
BDC Assistant/Phone Operator/Cashier
Peruzzi Automotive
01.2006 - 01.2013
Received Pennsylvania Cosmetologist License
College prep courses -
Bucks County Technical High School