JENNIFER MCANALLEY
Camby,IN
Summary
Dedicated and results-oriented professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new challenges. Ready to offer 18 years of experience to a new role while being dedicated to achieve exceptional results.
Overview
18
18
years of professional experience
Work History
Senior Market Manager
Humana
07.2022 - Current
- Coach sales team members in effective selling strategies and closing techniques.
- Cultivated high-performance team culture, fostering collaboration and driving employee engagement.
- Work to achieved revenue growth targets by creating innovative sales strategies tailored to specific markets for my team.
- Recruit, onboard, train, and lead all new hires to ensure they are high performing agents
- Provide regular training for all new agents through various training methods (one on one, virtual, webinar, in person)
- Manage agent production and performance by assisting them with creating, implementing, and executing personal business plans
- Identify low producing agents and provide coaching when necessary
Regional Agency Manager
Centene Corportation
08.2017 - 07.2022
- Serve as the primary client contact for Medicare sales agents and agencies
- Developed strong relationships with key brokers, resulting in increased client satisfaction and high retention rates.
- Analyzed sales data to identify trends and areas for improvement, leading to the implementation of successful action plans.
- Led monthly meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
- Investigate and respond to escalated issues for all accounts and individual brokers
- Recruit new agents while serving as the primary contact for assigned accounts.
- Conduct trainings on Medicare products and in-depth training on electronic enrollment platforms as well as Dual eligibility for Indiana and LIS.
- Track all broker interactions through CRM
- Work with FMO partners to help onboard newly contracted agents and assist low producing agents to increase overall production through personalized training
- Partner with local community and provider alliances to help grow patient panels
MEDICARE SALES REPRESENTATIVE - TEAM LEAD
Caresource
08.2016 - 07.2017
- Collaborated with marketing team to create targeted promotional materials that effectively communicated plan benefits to prospective clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Leveraged CRM tools for efficient tracking of client interactions, ensuring timely follow-ups and effective communication throughout the sales cycle.
- Conducted informative seminars and presentations on Medicare options, leading to increased community awareness and interest in available plans.
- Analyzed customer needs to provide customized insurance solutions.
- Maintain and work CRM for lead generation and building sales pipeline
- Manage community outreach activities to build positive relationships within communities that Caresource served
- Networking to build lead and referral sources.
- Participated in ongoing training programs to stay current on product offerings, industry regulations, and best practices in Medicare sales.
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
FIELD SALES MEDICARE BROKER
Self Employed
03.2006 - 08.2016
- Responsible for marketing of Medicare Advantage products
- Conduct both formal and informal sales and educational seminars in alignment with CMS compliance regulations
- Manage enrollment process from start to finish for Medicare beneficiaries
- Maintain and work CRM for lead generation and building sales pipeline
- Manage community outreach activities to build positive relationships within communities
- Networking to build lead and referral sources.
Education
High School Diploma -
Southport High School
Indianapolis, IN05.1989
Skills
- Proficient in all Microsoft Office Products
- Proficient in E-hub / Fast App enrollment tool
- Considered industry expert in Indiana Medicaid
- Sales management - Captive and 1099 channels
- CRM software proficiency - Salesforce / ARMS
- 18 years experience in Medicare field
- Indiana Life/Health Insurance Producer License
References
References available upon request
Timeline
Senior Market Manager
Humana
07.2022 - Current
Regional Agency Manager
Centene Corportation
08.2017 - 07.2022
MEDICARE SALES REPRESENTATIVE - TEAM LEAD
Caresource
08.2016 - 07.2017
FIELD SALES MEDICARE BROKER
Self Employed
03.2006 - 08.2016
High School Diploma -
Southport High School