Jennifer McBrayer
Coolville,OH
Summary
Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee multitasking on very complex assignments. Ready for a new position that involves providing customer assistance.
Overview
10
10
years of professional experience
Work History
Implementation Specialist
Transitions Home Health Care
Coolville, OH
02.2018 - 03.2022
- Managed configuration, installation and troubleshooting of applications and software for the company.
- Handled all billing and claims.
Customer Service Representative
Highmark, Inc.
Parkersburg, WV
09.2014 - 02.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Administrative Assistant
Classic Brands
Albany, Ohio
09.2012 - 09.2014
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Education
High School Diploma -
Federal Hocking High School
Stewart, OH05.2001
Skills
- Troubleshooting Network Issues
- Computer Diagnostics
- Error Detection
- Customer Service Support
- Solid Managerial and Administrative experience
- Exceptional versatility and adaptability
- Ability to manage multiple tasks in a pressured environment
- Verbal and Written Communication
- Attention to Detail
- Issue and Resolution Tracking
- Tracking and Documentation
Timeline
Implementation Specialist
Transitions Home Health Care
02.2018 - 03.2022
Customer Service Representative
Highmark, Inc.
09.2014 - 02.2018
Administrative Assistant
Classic Brands
09.2012 - 09.2014
High School Diploma -
Federal Hocking High School
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