Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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JENNIFER MCCABE

JENNIFER MCCABE

Member Service Representative
Pensacola,FL

Summary

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Overview

20
20
years of professional experience

Work History

Member Service Representative

Navy Federal Credit Union
12.2016 - 04.2025
  • Verified caller identity to protect sensitive information from unauthorized access.
  • Reviewed account details for alerts, identifying transaction irregularities.
  • Identified and addressed patterns indicating potential fraud or abuse.
  • Complied with federal regulations related to financial products and services.
  • Evaluated issues affecting member accounts and resolved discrepancies.
  • Advised members on Navy Federal products and services to enhance satisfaction.
  • Facilitated first call resolution, conducting necessary research and follow-up.
  • Managed account transactions involving transfers and payments efficiently.

Post Office Clerk

International Management Systems
02.2005 - 12.2016
  • Executed sales of postage stamps, postcards, and postal money orders to fulfill customer demands.
  • Managed weekly employee schedules to support operational requirements.
  • Calculated mailing costs through weighing items according to weight and destination.
  • Streamlined daily mail sorting processes to improve organizational efficiency.
  • Performed stock and monetary audits to verify accuracy of records.
  • Completed end-of-day paperwork, secured funds, and protected valuable assets.
  • Procured necessary supplies to ensure stock availability.

Education

Associates of Science Degree - Office Systems Technology, Administrative Assistant

Pensacola Junior College
Pensacola, FL

Skills

  • Customer service
  • Financial transactions
  • Call center experience
  • Member account management
  • Computer skills
  • Teamwork and collaboration
  • Remote office availability
  • Inbound call management
  • Professional telephone demeanor
  • Policies and procedures adherence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Member Service Representative

Navy Federal Credit Union
12.2016 - 04.2025

Post Office Clerk

International Management Systems
02.2005 - 12.2016

Associates of Science Degree - Office Systems Technology, Administrative Assistant

Pensacola Junior College

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