Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Nurse
Holy Cross Hospital Davis
01.2023 - Current
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Precept new nurses and capstone student nurses in proper techniques, care standards, operational procedures, and safety protocols.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Managed care from admission to discharge.
Quality Assurance
Innophos Nutrition
10.2004 - 01.2021
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assisted with quality control audits, customer audits, federal and state audits, kosher and halal certifying audits
Collaboration with research and development, production management and quality control management on product investigation, corrective action plans and root cause analysis
Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts
Investigated recurring customer complaints, determining source of non-conformance incidences and recommending solutions
Drafted and reviewed quality assurance policies and procedures, improving customer feedback and satisfaction
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.