Jennifer McCann
Fort Thomas,KY
Summary
Strategic Compliance & Risk Management Leader with extensive experience in interpreting regulations and developing policies. Demonstrates a strong capacity to translate complex compliance requirements into actionable strategies that enhance operational efficiency and support business change initiatives.
Overview
14
14
years of professional experience
Work History
Process & Change Enablement Risk Manager, AVP
U.S. Bank
Cincinnati, Ohio
01.2026 - 07.2026
- Interpreted enterprise policies and regulatory requirements to support business change initiatives and keep compliance aligned.
- Provided advisory support to senior leaders, clarifying regulatory implications and maintaining adherence to institutional standards.
- Collaborated with stakeholders across departments to identify and address risk exposure.
- Coordinated communication between teams to improve clarity and effectiveness of risk assessments.
- Used risk management software to track and analyze risks efficiently.
- Supported cross-functional teams in meeting project milestones through collaboration and efficient coordination.
- Cultivated relationships with key stakeholders to align initiatives with business objectives.
Business Change & Project Risk Management Coordinator, AVP
U.S. Bank
Cincinnati, Ohio
07.2025 - 01.2026
- Coordinated meetings with project stakeholders and executive leadership to share business change status, track risk review requirements, monitor milestones, and resolve issues, ensuring implementation deadlines were met.
- Prepared risk analysis reports and communicated updates on risk management initiatives to senior management, facilitating informed decision-making.
- Built workflow processes to monitor and manage risk review requirements for business change requests, incorporating risk identification, assessment, and mitigation validation.
- Developed and automated risk review intake processes, status tracking, monitoring dashboards, and insights reporting, enhancing documentation for audit and regulatory oversight.
Wealth, Commercial & Institutional Banking Marketing Risk Manager, AVP
U.S. Bank
Cincinnati, Ohio
07.2023 - 07.2025
- Advised business line leaders on compliance requirements, ensuring effective implementation of regulatory standards.
- Delivered training sessions on risk awareness and mitigation, enhancing risk management capabilities for business line teams.
- Facilitated cross-functional meetings to address risk issues and develop actionable solutions.
- Created and applied policies and procedures to manage identified risks effectively.
- Worked with stakeholders across departments to identify risk exposure areas.
- Reviewed existing systems, processes, and procedures periodically to reduce potential risks.
- Supported communication between teams regarding risk assessment activities.
- Reported risk exposure findings to senior executives and the board of directors.
- Evaluated existing processes for effectiveness and proposed enhancements to mitigate risks.
- Followed established policies, procedures, and regulations to maintain compliance.
- Served as liaison between the organization and external partners and vendors.
- Coordinated with the IT department to implement new technologies and system enhancements.
- Guided change management initiatives to support smooth adoption of new business practices.
- Supported investigations, issue management, corrective action planning, and monitoring.
- Partnered with privacy teams to support GDPR compliance, digital privacy laws, and regulated data use.
- Conducted regular compliance audits to verify adherence to regulatory standards.
- Led cross-functional teams to meet project milestones with strong collaboration and efficiency.
- Monitored compliance with industry regulations and company policies to reduce risk.
Enterprise Digital Marketing & Analytics Risk Manager, AVP
U.S. Bank
Cincinnati, Ohio
10.2022 - 07.2023
- Oversaw compliance for digital analytics operations, aligning work with regulatory expectations and enterprise policies.
- Identified emerging regulatory risks tied to data use, tracking technologies, and analytics automation.
- Managed risk assessment processes to identify operational vulnerabilities.
- Developed and implemented risk management policies and procedures aligned with compliance standards to enhance organizational integrity.
- Partnered with cross-functional teams to strengthen risk mitigation strategies.
- Completed regulatory reviews and documented controls to support RCSA/ECRA compliance assessments.
- Supported audits, regulatory exams, and remediation activities.
- Performed regular audits to evaluate the effectiveness of existing risk controls.
- Prepared detailed reports on risk findings to enable informed decision-making for senior management.
- Created and implemented policies and procedures to mitigate identified risks and strengthen overall risk posture.
- Identified key performance indicators tied to risk management objectives.
- Worked with stakeholders across departments to identify areas of risk exposure.
- Maintained a comprehensive database of identified risks and related mitigation plans.
- Documented audit and investigation findings on the organization's risk profile accurately and thoroughly.
- Conducted risk analyses to manage organizational risk profile through reliable control systems and legal issue monitoring.
- Completed periodic reviews of systems, processes, and procedures to reduce potential risks.
- Identified, assessed, and reported on risk management issues.
- Analyzed reports from the risk management database for compliance checks. from the risk management database for compliance checks.
- Facilitated communication across teams regarding risk assessment activities.
- Developed training programs for staff on risk management processes and best practices.
- Presented risk exposure analysis to inform decision-making by leadership. findings to senior executives and the board of directors.
- Monitored changes in laws and regulations that could affect operations.
- Assessed operational activities for potential risks on an ongoing basis.
- Used advanced risk management software tools for efficient tracking and analysis of risks.
- Monitored regulatory changes affecting risk management practices and maintained company compliance.
- Completed regular reviews of risk management practices to identify improvement opportunities.
- Improved operational workflows through process mapping and efficiency assessments.
- Implemented risk management strategies to reduce potential operational challenges.
- Evaluated existing processes for effectiveness and recommended improvements when needed.
- Maintained compliance with established policies, procedures, and regulations.
- Coordinated interdepartmental activities to enhance resource utilization.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
- Facilitated communication among internal stakeholders regarding project updates and changes.
- Guided change management initiatives to support smooth adoption of new business practices.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Coordinated with the IT department to implement new technologies and system enhancements.
- Monitored compliance with industry regulations and company policies to reduce risk.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Established and maintained relationships with key stakeholders to support business objectives.
- Led cross-functional teams to achieve project milestones with collaboration and efficiency.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Used strong issue resolution and communication skills to build and strengthen lasting client relationships.
Risk Program & Project Manager / Analyst, AVP
Enterprise Digital Analytics & AI - U.S. Bank
Cincinnati, Ohio
03.2019 - 10.2022
- Identified project risks and developed mitigation strategies to proactively address potential issues and safeguard project success.
- Assessed and managed project risks to ensure successful outcomes. and developed mitigation plans.
- Managed multiple projects with competing deadlines.
- Tracked project progress to ensure on-time delivery of high-quality deliverables and alignment with stakeholder expectations.
- Coordinated resources across departments to optimize project execution. across multiple departments and teams for successful project completion.
- Communicated with stakeholders to keep project goals on schedule and within budget.
- Drafted progress reports for executive leadership review.
- Improved communication flow between technical and non-technical teams.
- Supported investigations, root-cause analysis, corrective action planning, and follow-up monitoring.
- Aligned work with enterprise regulatory frameworks and supported audit preparation.
- Ensured compliance with laws, regulations, policies, and procedures throughout project lifecycle.
- Maintained compliance with established policies, procedures, and regulations.
- Reduced business risk through frequent threat assessments and proactive action plans.
- Reviewed project performance metrics to identify improvement areas and recommended actionable process enhancements.
- Reviewed existing processes for effectiveness and recommended improvements.
- Facilitated communication among internal stakeholders regarding project updates and changes.
- Supported change management initiatives for smooth adoption of new business practices.
- Built strong partnerships with teams, vendors, and contractors.
- Collected and analyzed stakeholder feedback to improve project outcomes. throughout project duration to identify areas for improvement or adjustment.
- Partnered with cross-functional teams to improve data-driven initiatives.
- Worked with cross-functional teams on analytics initiatives.
- Identified improvement opportunities within digital analytics workflows.
- Worked with stakeholders to define project requirements and objectives.
- Contributed to cross-functional teams developing innovative solutions for complex problems.
- Coordinated with the IT department to implement new technologies and system enhancements.
- Worked with senior management on long-term strategic planning for projects in development or execution.
- Monitored compliance with industry regulations and company policies to reduce risk.
- Built and maintained relationships with key stakeholders to support business objectives.
- Led cross-functional teams to reach project milestones with strong collaboration and efficiency.
- Applied issue-resolution and communication skills to build lasting client relationships.
- Applied issue-resolution and communication skills to build lasting client relationships.
Campaign Relationship Management Project Manager, AVP
Enterprise Research & Analytics - U.S. Bank
Cincinnati, Ohio
09.2017 - 03.2019
- Worked with risk and compliance teams to support regulatory adherence in customer-facing initiatives.
- Created compliance-based procedures for customer communication programs.
- Wrote training materials and documentation for compliant marketing operations.
- Communicated with stakeholders to keep project goals on time and within budget.
- Coordinated with cross-functional teams to ensure alignment and timely achievement of project goals.
- Assessed project risks and developed mitigation plans to proactively address potential issues.
- Identified risks for each project and developed mitigation strategies.
- Developed solutions for project risks and issues, ensuring quality and adherence to timelines.
- Monitored project progress to support timely delivery of deliverables under established quality standards.
- Shared updates with stakeholders to keep alignment and transparency across projects.
- Established strong partnerships with stakeholders with teams, vendors, and contractors.
- Gathered feedback from stakeholders to identify areas for improvement in projects. during projects to identify improvement opportunities.
- Analyzed project objectives to determine necessary resources and actions, and schedules to identify project needs.
- Collaborated with project personnel to identify and address challenges effectively. to identify and resolve problems.
- Cultivated relationships with key stakeholders to align project outcomes with business objectives.
- Coordinated with the IT department to implement new technologies and system enhancements.
- Collaborated with marketing teams to develop strategies to create branding and promotional strategies that align with project objectives.
- Guided change management initiatives to support smooth adoption of new business practices.
- Adhered to laws, regulations, policies, and procedures throughout the project life cycle.
Corporate Marketing Policy Manager, AVP
Corporate Marketing - U.S. Bank
Cincinnati, Ohio
10.2015 - 09.2017
- Authored enterprise marketing policies, procedures, and compliance standards.
- Ensured regulatory compliance (FDIC, UDAAP, CAN-SPAM, TCPA) across advertising, email, direct mail, and customer-facing materials.
- Delivered UDAAP compliance training to internal teams and external vendors.
- Researched regulatory changes to ensure compliance in marketing practices.
- Prepared reports for senior management on the status of current policies and initiatives.
- Collaborated with cross-functional teams to align policies with business objectives.
- Developed policies to enhance corporate marketing strategies and compliance.
- Collaborated with cross-functional teams to implement policy changes effectively.
- Analyzed market trends to inform policy adjustments and strategic initiatives.
- Managed stakeholder communications regarding policy updates and impacts.
- Conducted training sessions on new policies for marketing staff and partners.
- Reviewed and revised existing policies to ensure alignment with regulatory standards.
- Facilitated discussions with senior leadership on policy implications to align strategies.
- Assisted in developing training programs related to policy implementation.
- Researched industry best practices to support effective policy formulation and implementation.
- Provided guidance to staff on policy interpretation and implementation.
- Researched, analyzed and interpreted applicable laws, regulations and industry standards.
- Collaborated with stakeholders across the organization to ensure alignment of policy goals.
- Evaluated proposed changes or additions to existing policies before presenting them for approval.
- Drafted new policies, procedures and documents in accordance with organizational objectives.
- Identified areas where new or revised policies could improve operational efficiency or reduce risk exposure.
- Ensured that all policies were communicated effectively throughout the organization.
- Conducted periodic reviews of existing policies to ensure their effectiveness and relevance.
- Analyzed feedback from internal stakeholders regarding policy implementation challenges.
- Built positive working relationships with other department managers through effective communication.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Executed compliance monitoring and risk assessment programs to enhance regulatory adherence.
- Conducted quarterly and yearly audits to evaluate compliance and identify performance gaps.
- Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
- Evaluated physical and digital records to determine potential risk and check compliance with guidelines.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
- Evaluated existing processes for effectiveness and recommended improvements when necessary.
- Ensured compliance with established policies, procedures and regulations.
- Performed research into new technologies that could benefit the company's operations.
- Managed coordination of activities between departments to enhance resource efficiency. to maximize efficiency of resources.
- Collaborated with leadership teams to discuss strategic initiatives and align on goals. to drive initiatives and contributed to weekly policy change meetings.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
- Facilitated communication between internal stakeholders regarding project updates and changes.
- Executed prompt resolutions and follow-ups on outstanding issues to enhance customer satisfaction.
- Monitored departmental performance metrics to ensure objectives were met or exceeded.
- Identified improvement opportunities within the organization and developed actionable strategies.
- Developed online portal and spearheaded implementation of new communication-centered technology.
- Resolved customer complaints in a timely manner while maintaining excellent service standards.
- Coordinated with the IT department to implement new technologies and system enhancements.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Facilitated team meetings and workshops to align on goals and strategies.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Established and maintained relationships with key stakeholders to support business objectives.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Regulatory Compliance Specialist
Corporate Compliance - U.S. Bank
Cincinnati, OH
09.2012 - 09.2015
- Performed regulatory research, compliance assessments, and documentation reviews.
- Interpreted federal and state regulations; served as SME for FDIC, UDAAP, CAN-SPAM, D, CC, E.
- Completed risk assessments to identify potential regulatory issues.
- Reviewed and updated compliance documentation to ensure accuracy and alignment with current regulations.
- Applied federal regulations and internal policies to daily compliance work.
- Conducted internal audits of processes and procedures to assess compliance with relevant regulations.
- Supported audits, exams, and corrective action planning to ensure compliance and address identified issues.
- Partnered with cross-functional teams to implement compliance initiatives.
- Monitored and analyzed industry changes to proactively inform internal stakeholders and maintain compliance.
- Trained employees on compliance requirements and best practices.
- Prepared compliance reports for management review and decision-making.
- Advised senior management on best practices for complex regulatory issues.
- Maintained records of communications related to regulatory matters, including emails, memos, and letters.
- Worked with other departments to develop strategies to reduce noncompliance risk.
- Monitored industry trends to anticipate changing regulations and recommend operational updates.
- Reviewed and revised corporate policies to align with applicable laws and regulations.
- Identified policy gaps that required strengthening or updates for ongoing compliance.
- Assisted development of training programs for employees on regulatory changes and business impacts.
- Managed regulatory changes from new and revised laws, communicated requirements, and identified operational impacts for effective compliance management.
- Managed various aspects of regulatory compliance across departments.
- Contributed to creating compliance training materials for employee education.
- Conducted audits to verify adherence to corporate policies and regulations.
- Worked with cross-functional teams to resolve compliance issues effectively.
- Monitored regulatory updates impacting banking operations and practices.
- Supported rollout of risk management strategies across departments.
- Kept current knowledge of industry standards and regulatory developments.
- Participated in meetings between senior management and external stakeholders on regulatory matters.
- Researched specific regulatory topics and developed solutions aligned with legal standards and business objectives.
- Evaluated third-party vendor performance against guidelines set by governing bodies.
- Monitored regulatory change from new and revised laws and regulations, communicated complex protocols, and identified operational impacts.
- Oversaw implementation of regulatory procedures for effective compliance management.
- Oversaw implementation of regulatory procedures for effective compliance management.
Education
Bachelor of Arts -
Northern Kentucky University
Highland Heights, KYSkills
- Regulatory Compliance & Oversight
- Enterprise Risk Management
- Operational Risk Management
- Risk Management Software
- Risk Assessment Tools
- Compliance Program Support
- Policy & Procedure Development
- Audit Preparation
- Governance programs
- Compliance Frameworks
- Operational Risk Frameworks
- Control Frameworks
- Vendor risk management
- Third-party risk assessments
- Operational Resilience
- Analytics Compliance
- Governance Software
- Power BI
- Microsoft Office
- Project Leadership
- Project coordination
- Stakeholder communication
- Reporting
- Issue management
- Cross-functional collaboration
- Collaborative Leadership
- Relationship building
- Problem solving
- Strategic Reporting
- Regulatory Training
- Operational Resilience
- Risk mitigation
- Operational Resilience
Personal Information
Title: Regulatory Compliance Specialist & Risk Manager
Location
Greater Cincinnati / Northern Kentucky
Timeline
Process & Change Enablement Risk Manager, AVP
U.S. Bank
01.2026 - 07.2026
Business Change & Project Risk Management Coordinator, AVP
U.S. Bank
07.2025 - 01.2026
Wealth, Commercial & Institutional Banking Marketing Risk Manager, AVP
U.S. Bank
07.2023 - 07.2025
Enterprise Digital Marketing & Analytics Risk Manager, AVP
U.S. Bank
10.2022 - 07.2023
Risk Program & Project Manager / Analyst, AVP
Enterprise Digital Analytics & AI - U.S. Bank
03.2019 - 10.2022
Campaign Relationship Management Project Manager, AVP
Enterprise Research & Analytics - U.S. Bank
09.2017 - 03.2019
Corporate Marketing Policy Manager, AVP
Corporate Marketing - U.S. Bank
10.2015 - 09.2017
Regulatory Compliance Specialist
Corporate Compliance - U.S. Bank
09.2012 - 09.2015
Bachelor of Arts -
Northern Kentucky University