Jennifer MCCLELLAN
La Crosse
Summary
Dynamic bartender with extensive experience at Tuna's Bar, recognized for enhancing customer satisfaction through exceptional service and cocktail expertise. Proven ability to manage high-volume environments while training staff and maintaining compliance with health regulations. Strong multitasking and problem-solving skills ensure a safe and enjoyable atmosphere for all patrons.
Overview
14
14
years of professional experience
Work History
Bartender
Tuna's Bar
10.2010 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Associates Degree - Accounting
Globe University
La Crosse, WISkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Service-oriented mindset
- Alcohol awareness
- Team training and development
- New hire training
- Inventory
- Performance improvement
- Staff management
- Health codes compliance
- Basic accounting
- Ordering bar supplies
- Bar operations management
- Outstanding customer service
Timeline
Bartender
Tuna's Bar
10.2010 - 03.2025
Associates Degree - Accounting
Globe University
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