Jennifer McClinton
Elizabeth,NJ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Tax Preparer
Foundever/Sitel
03.2022 - 04.2022
- Handled approximately 30+ incoming calls, emails and chats per day from customers.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Administrator
G. G. Woody Funeral Home LLC
01.2008 - 04.2021
- Answered approximately 50 incoming calls, emails and Facebook messages from customers, providing resolutions to issues, document and update customer information, and conduct financial transaction over the telephone.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Streamlined invoice processing, reducing average payment turnaround time.
Education
Associate of Applied Science - Marketing Art & Design
Middlesex County College
Edison05.2000
High School Diploma - Marketing CO-OP
Linden High School
Linden06.1994
Skills
- Customer Service
- Administrative Skills
- Written, Verbal and Interpersonal Communication Skills
- Creative and Design Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Data Entry
- Customer Relations
- Problem Resolution
Personal Information
Title: Seasonal Customer Experience Specialist
Timeline
Tax Preparer
Foundever/Sitel
03.2022 - 04.2022
Administrator
G. G. Woody Funeral Home LLC
01.2008 - 04.2021
Associate of Applied Science - Marketing Art & Design
Middlesex County College
High School Diploma - Marketing CO-OP
Linden High School
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