Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jennifer Mccollum

Harpersville,AL

Summary

Dedicated customer service professional with extensive knowledge of service delivery and a proven track record of effective multitasking. Committed to building and maintaining professional relationships to drive business results and increase profitability. Strong leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Motivated professional with expertise in data entry, combined with strong mathematical and analytical thinking skills. Known for exceptional customer service abilities and a personable team player. Demonstrates fast learning ability and is committed to continuous, self-directed learning. Dependable associate skilled in managing operations, successfully encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash, Spark
08.2024 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completes, on average, 10+ orders a day for delivery.

Veterinary Technician

Animal House Veterinary Clinic
02.2018 - 09.2024
  • Feed and medicate animals, average of 5 animals a day.
  • Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
  • Provided compassionate care to animals by monitoring their vital signs and ensuring their comfort during examinations and treatments
  • Maintained accurate medical records for each patient, documenting diagnoses, treatments, and progress notes. Average 10 appointments a day.
  • Prepared surgical equipment and assisted in surgeries, ensuring a sterile environment and proper handling of instruments
  • Administered vaccinations to animals according to vaccination schedules and maintained vaccine inventory
  • Performed dental cleanings on animals under the supervision of veterinarians
  • Handled emergency situations calmly and efficiently by providing first aid treatment to injured or distressed animals
  • Educated pet owners on preventive care measures such as flea control, heartworm prevention, and nutrition guidelines
  • Managed inventory of veterinary supplies and medications, ensuring adequate stock levels at all times
  • Collaborated with veterinary team members to develop treatment plans for patients based on individual needs
  • Assisted in euthanasia procedures with empathy and sensitivity towards grieving pet owners
  • Conducted routine laboratory tests such as blood work analysis, urinalysis, fecal examinations etc
  • Operated diagnostic equipment such as radiography machines or ultrasound devices for diagnostic imaging purposes
  • Provided post-operative care instructions to pet owners regarding wound management, medication administration etc
  • Monitored anesthesia during surgical procedures by observing vital signs of patients
  • Maintained cleanliness of examination rooms before/after appointments
  • Restrained animals safely during examinations or treatments using appropriate techniques
  • Responded promptly to client inquiries over phone/email regarding appointment scheduling, prescription refills etc
  • Counseled clients on animal behavior issues like house training methods or obedience training techniques
  • Instructed clients about medication administration techniques (oral/topical) for home use after discharge from the clinic
  • Provided support and comfort to anxious or distressed animals during their stay at the clinic
  • Collaborated with veterinary team members to develop and implement animal care protocols and treatment plans
  • Maintained cleanliness and organization of surgical suite, including sterilization of instruments and equipment
  • Administered intravenous fluids and medications as directed by veterinarians
  • Instructed pet owners on proper nutrition for their pets based on age, breed, and medical condition
  • Maintained a safe environment for both staff members and patients by following infection control protocols
  • Counseled clients on end-of-life decisions for their pets with empathy and compassion
  • Served as a liaison between veterinarians and pet owners by relaying information about diagnoses, treatment options etc
  • Assisted in training new veterinary technicians on standard procedures and protocols within the clinic
  • Demonstrated proficiency in handling various types of animals including dogs, cats, birds etc
  • Administered medications to animals in treatment and documented changes in condition.

Merchandiser

Gardenvision
03.2016 - 09.2017
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise. Average of 20-30 racks a week.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Executed merchandising strategies to optimize product placement and drive sales
  • Implemented planograms and ensured compliance with company standards for product presentation
  • Managed product rotation and replenishment to ensure freshness and minimize waste
  • Built strong relationships with store personnel, providing ongoing support and addressing any merchandising issues or concerns
  • Assisted in the development of promotional materials such as signage, displays, and product samples
  • Trained new team members on proper merchandising techniques, company policies, and safety procedures
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

School Bus Driver

Shelby County Public Schools
01.2008 - 09.2010
  • Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Maintained AL driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Communicated information to parents to promote good communication and transparency.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Assisted students with boarding and exiting bus to reduce safety issues, 70 students a day.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Created and enforced bus rules and kept expectations posted.
  • Drove bus along assigned route, picking up students.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Recorded bus route and made notes for substitute drivers.
  • Maintained accurate and up-to-date route and time logs.
  • Worked closely with school administration and transportation to maintain smooth operations.

Tax Preparer

H&r Block
01.2008 - 04.2008
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities. Average of 10 appointments a day.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Analyzed financial records to verify accuracy of tax returns.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
  • Calculated estimated tax payments for clients.
  • Utilized tax software to prepare returns and meet deadlines.
  • Facilitated integration of modern tax software with client accounting software.
  • Analyzed financial documents to accurately reflect client information on tax returns.

Education

High school or equivalent - Diploma

Vincent High School
Vincent, AL
05.1998

Skills

  • Customer service and assistance
  • Planogram - plants
  • Administrative and Support Services
  • Veterinary technician experience
  • Time management
  • GPS and route planning
  • Data entry knowledge
  • 10-key data entry
  • Message taking
  • Appointment scheduling
  • Multi-tasking
  • Reporting skills
  • Multi-line telephone skills
  • 45 wpm typing speed
  • Inventory control
  • Organizational skills

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Driver's License

Languages

English
Native or Bilingual

Timeline

Delivery Driver

DoorDash, Spark
08.2024 - Current

Veterinary Technician

Animal House Veterinary Clinic
02.2018 - 09.2024

Merchandiser

Gardenvision
03.2016 - 09.2017

School Bus Driver

Shelby County Public Schools
01.2008 - 09.2010

Tax Preparer

H&r Block
01.2008 - 04.2008

High school or equivalent - Diploma

Vincent High School

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