Jennifer McConnell
Lutz,FL
Summary
Dynamic leader with a proven track record at Chicken Salad Chick and Panera Bread, excelling in operations management and team development. Skilled in driving significant cost reductions and fostering inclusive environments that boost employee satisfaction and retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Manager
Chicken Salad Chick
11.2018 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with customers, leading to increased customer satisfaction and repeat business.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
Joint Venture Training General Manager
Panera Bread
02.2003 - 11.2018
- Created an inclusive workplace culture that embraced diversity, fostering creativity, innovation, and resilience in times of change or challenge.
- Implemented best practices in project management, optimizing resource allocation and ensuring timely delivery of joint venture initiatives.
- Boosted employee satisfaction and retention rates by creating tailored professional development plans for each team member.
- Reduced operational costs through effective resource management and budget oversight practices within the joint venture framework.
Education
Business Management
Calhoun Community College
Huntsville, AlHigh School Diploma -
Baptist High School
Haddon Heights, NJ06.1984
Skills
- Staff Management - currently manage over 60 employees with 8 managers
- Operations Management - oversee day to day operations and ensure company standards are being followed
- Team Development - successfully trained and promoted my management teams
- Controlling costs - responsible for writing budgets, controlling costs (labor and food, etc), analyzing profit loss statements
Accomplishments
Recieved GM of the year award after one year with Chicken Salad Chick.
Opened CSC restaurant in Brooksville, Fl with company record breaking sales.
Certification
Serv Safe Certified until 2027
Timeline
Area Manager
Chicken Salad Chick
11.2018 - Current
Joint Venture Training General Manager
Panera Bread
02.2003 - 11.2018
Business Management
Calhoun Community College
High School Diploma -
Baptist High School