Jennifer McConnell Diaz
Nashville,TN
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
24
24
years of professional experience
Work History
Community Manager
Hawthorne Residential Partners
2019.03 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
Community Manager
Brookside Properties
2016.03 - 2019.03
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
Community Manager
Empiriam Property Management
2009.05 - 2016.03
Community Manager
The Breeden Company
2000.11 - 2009.05
Education
Bachelor of Science - Communications And Marketing
University of Phoenix
Tempe, AZ05.2017
Skills
- Property Tours
- Tenant and eviction laws
- Daily operations oversight
- Payment management
- Financial budgeting and reporting
- Daily Operations Management
- Leasing and sales
- Knowledgeable in Yardi, Knock, CRM, Onesite, Yieldstar, AIRM, Rent Cafe
- MS Office Suite
- Employee Recruitment
- Conflict handling
- Vacancy Marketing
- Resident relations
Timeline
Community Manager
Hawthorne Residential Partners
2019.03 - Current
Community Manager
Brookside Properties
2016.03 - 2019.03
Community Manager
Empiriam Property Management
2009.05 - 2016.03
Community Manager
The Breeden Company
2000.11 - 2009.05
Bachelor of Science - Communications And Marketing
University of Phoenix
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