Jennifer McCorkle
Saint Augustine,FL
Summary
Professional ready to bring high standards and results to Assistant Supervisor role. Proven track record of enhancing operational workflows and boosting team productivity. Known for excellent collaboration and adaptability to evolving requirements. Expert in team management and problem-solving.
Experienced with team leadership, operational oversight, and performance management. Utilizes strong organizational skills and effective communication to drive team success. Track record of fostering collaborative environments and achieving consistent results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
Mayo Clinic
03.2023 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Supported Supervisor by preparing production reports and collating quality documentation.
Physician Office Specialist- Lead
Mayo Clinic
06.2021 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Physician Office Specialist
Mayo Clinic
05.2018 - 06.2021
- Assisted in meeting regulatory compliance standards by maintaining updated knowledge of medical coding practices, HIPAA regulations, and OSHA guidelines.
- Increased practice efficiency with effective coordination of physician schedules, managing multiple calendars to minimize conflicts.
- Improved patient satisfaction through efficient handling of insurance claims and billing inquiries.
- Maintained a clean, organized workspace that facilitated smooth day-to-day operations within the physician''s office.
- Expedited patient check-in process with a well-maintained electronic registration platform that captured essential demographic data efficiently upon arrival at the appointment time.
- Coordinated new employee onboarding processes, including training on EHR systems, scheduling software, and HIPAA policies.
- Managed incoming calls professionally, addressing patient inquiries promptly while ensuring maximum confidentiality of sensitive information.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL06-2000
Skills
- Records management
- Training and mentoring
- Employee performance management
- Employee motivation and discipline
- Issue resolution
- Task delegation
- Process improvement
- Policy enforcement
- Process updates
- Safety and compliance
- Scheduling expertise
- Documentation and reporting
Certification
- Quality Academy - Silver Certification
Timeline
Assistant Supervisor
Mayo Clinic
03.2023 - Current
Physician Office Specialist- Lead
Mayo Clinic
06.2021 - 03.2023
Physician Office Specialist
Mayo Clinic
05.2018 - 06.2021
High School Diploma -
Terry Parker High School
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