Jennifer McCoy
Camden Wyoming,DE
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Loft Outlet
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
General Manager
Cotton On Group
12.2022 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Banana Republic Factory Store
05.2021 - 12.2022
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Store Manager
Kirkland’s
03.2018 - 04.2021
Education
Bachelor of Arts - Labor Studies And Employment Relations
Rutgers University
New Brunswick, NJ05-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store operations
- Store merchandising
- Outstanding communication skills
Accomplishments
- Exceeded monthly store sales goals 5 months in a row.
- Recruited 2 successful new managers within one year.
- Supervised team of 40+ staff members.
Timeline
Store Manager
Loft Outlet
08.2023 - Current
General Manager
Cotton On Group
12.2022 - 06.2023
General Manager
Banana Republic Factory Store
05.2021 - 12.2022
Store Manager
Kirkland’s
03.2018 - 04.2021
Bachelor of Arts - Labor Studies And Employment Relations
Rutgers University
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