Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER MCCULLOUGH

Atlantic Beach,Florida

Summary

Experienced non-medical Care Provider offering 20 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Direct care professional well-versed in assisting individuals to meet medical and emotional needs. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

9
9
years of professional experience

Work History

Sales Representative

Weedman Lawn Care
Roswell, GA
05.2022 - 09.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Inventory Control Team Lead

Adusa
Butner, NC
05.2021 - 05.2022
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain the accuracy of records.
  • Kept merchandise moving smoothly and accurately from stockroom to sales floor.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Completed physical inventory counts each month.
  • Used equipment like forklifts and pallet jacks to move inventory.

Caregiver

Jenny Vestal
Timber Lake, NC
03.2020 - 12.2020
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Customer Service Representative

Weedman Lawn Care
Acworth, GA
06.2019 - 12.2019
  • Provided information to customers regarding weedman's charge card and loyalty program and helped to open and activate new accounts.
  • Leveraged sales expertise to promote law and weed control and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Inventory Supervisor

Roytec Industries LLC
Woodstock, GA
01.2016 - 03.2019
  • Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
  • Reduced waste by 96% with staff supervision and using first-in first-out method.
  • Oversaw and motivated team of 120 employees in warehouse to increase efficiency by 96%.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Performed freight processing functions, assisting associates with irregularities in ottic parts freight.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Recorded information, shortages and discrepancies to keep records current and accurate.

Receptionist/Vet Technician

Walden Lake Animal Clinic
Plant City, FL
06.2013 - 03.2016
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Education

High School Diploma -

Plant City High School
Plant City, FL

Plant City Adult/Community Center
Plant City, FL

Skills

  • Progress documentation
  • Community integration
  • Meal Planning and Preparation
  • First Aid and Safety
  • Care Plan Assessment
  • Behavioral Management
  • Patient Assessments
  • Direct Patient Care
  • Customer/Client relations
  • Documentation and reporting
  • Office administration
  • Customer and Client Relations
  • Call Forwarding
  • Decision-Making Abilities
  • Cash Handling
  • Time management
  • Filing
  • Office organization
  • Office management
  • Meeting scheduling
  • Office supplies inventory management
  • Scheduling
  • Mail sorting
  • Problem-solving skills

Timeline

Sales Representative

Weedman Lawn Care
05.2022 - 09.2022

Inventory Control Team Lead

Adusa
05.2021 - 05.2022

Caregiver

Jenny Vestal
03.2020 - 12.2020

Customer Service Representative

Weedman Lawn Care
06.2019 - 12.2019

Inventory Supervisor

Roytec Industries LLC
01.2016 - 03.2019

Receptionist/Vet Technician

Walden Lake Animal Clinic
06.2013 - 03.2016

High School Diploma -

Plant City High School

Plant City Adult/Community Center

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JENNIFER MCCULLOUGH